Drew Wilkinson

My Internet Manager Drew was very knowledgeable, friendly, and prompt! He walked through the specs and features with me thoroughly, and delivered a beautiful Civic Sport to me! Super happy with my c friendly, and prompt! He walked through the specs and features with me thoroughly, and delivered a beautiful Civic Sport to me! Super happy with my car purchase! More

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I recently purchased a 2022 Honda Civic Sport Hatchback. When I first spoke to the dealership they told me they didn't have any in stock but one would be delivered "tomorrow". After a couple days of texting When I first spoke to the dealership they told me they didn't have any in stock but one would be delivered "tomorrow". After a couple days of texting back and forth with my salesman we finally reached a deal.. but the car wasn't there. They had me come in and sign paperwork on the car anyways and told me it would be there "tomorrow". For several days after signing the paperwork I never heard anything from the dealership until I reached out to the salesman and then I kept being told it would be "tomorrow". One day the salesman told me it would be "should be tomorrow, I'll be able to get more information tomorrow". Tomorrow came and I didn't hear anything, so I went all the way to the dealership and the car wasn't there. Complete waste of my time and a complete failure of communication on the dealership's part, which the salesman said he would compensate me for (which he never did). After a week they finally got "the" car. The salesman drove it to my house... Only to find out it wasn't the car. It was a different car. It was the exact same car/color/features, but the car itself was different (Window sticker said it was from Honda of Long Beach). The dealership/salesman never told me anything about this ahead of time; it was a "well, it's here, deal with it" type of scenario. The salesman had me resign all the paperwork, but the price on the new paperwork wasn't the price we agreed upon (it was $0.20 more per month). He left the car and Fedexed me the paperwork that was the right price.... If the car is there on the lot you should be fine. They were great to work with, had great pricing on their cars (minus the required add-on accessories), and gave me a great deal for my trade-in. But if the car isn't there... be prepared to have a lot of your time wasted, don't count on the timeline they say the car will be there, and don't count on a lot of communication from them. More

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My partner and I both really loved working with Drew. He really cared about finding the best offer for us and spent a lot of time talking me through my options. He was very knowledgeable, personable, and hi really cared about finding the best offer for us and spent a lot of time talking me through my options. He was very knowledgeable, personable, and hilarious! More

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Estoy muy contenta con mi honda crv gracias a Victor y su equipo por ayudarme. Buscaron la mejor manera de ayudarme. equipo por ayudarme. Buscaron la mejor manera de ayudarme. More

by Gbmdeoca Verified Customer Verified Customer

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Dealership was very clean And professionally run.Drew was particularly helpful and professional.and professionally run. The delivery of the car was on time and Drew was very patient and explaining everything particularly helpful and professional.and professionally run. The delivery of the car was on time and Drew was very patient and explaining everything to me. More

by Bolabsteve Verified Customer Verified Customer

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Poor customer service. Unprofessional and Uninformative. Non communicative management. Poor customer service skills. Unethical and dishonest. Rude and condescending.I would not recommend this establishment! Non communicative management. Poor customer service skills. Unethical and dishonest. Rude and condescending.I would not recommend this establishment! More

by GRETA21285 Verified Customer Verified Customer

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I just leased a 2021 CRV Hybrid Touring, it was always a good experience Drew the Internet Sales Manger helped a lot. Excellent customer service. good experience Drew the Internet Sales Manger helped a lot. Excellent customer service. More

by RBAZA67 Verified Customer Verified Customer

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It was a pleasure doing business with your dealership and Drew Wilkinson 😀 he was extremely helpful, polite, friendly, knowledgeable on helping us with our car needs! Drew Thank you so much for all your hel Drew Wilkinson 😀 he was extremely helpful, polite, friendly, knowledgeable on helping us with our car needs! Drew Thank you so much for all your help and for getting me in my new Honda I'm extremely happy and satisfied.. More

by Maria Torres Verified Customer Verified Customer

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Everyone is always helpful! I refer everyone i know to this specific dealership cause I know they will be taken care of! Always happy and walk out with a smile when I’m at New Century Honda ❤️ this specific dealership cause I know they will be taken care of! Always happy and walk out with a smile when I’m at New Century Honda ❤️ More

by Dezzz Verified Customer Verified Customer

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Drew was great! Easy to work with, fast, friendly! Everything was ready to go and we got exactly what we wanted! Thanks for making it work! Everything was ready to go and we got exactly what we wanted! Thanks for making it work! More

by Bailey Verified Customer Verified Customer

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