Drew Roberts

I have been a Suburban Cadillac of Plymouth customer for a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all change a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all changed earlier this year when I began receiving mail, texts, emails and calls about an early turn in for my 2021 XT6. In April I responded to call from my salesman about turning in my lease and getting set up in a 2024 XT6. I had no problem getting in contact with my salesman to negotiate and do the trade in. I turned in my 2021 XT6 four months early far under the mileage expected. Then I began receiving calls from GM financial asking for the final 4 months of payments for the 2021 XT6. My salesman assured me that those payments would be taken care of but here it is September and I have received 68 voice mail messages from GM financial asking for those 4 months of payments that I was assured would be taken care of. I have had absolutely zero contact with my salesman, he has ghosted me since he made his sale. I talked to a sales manager in July who told me he would look into the matter. The manager reached out and said he was still looking into my dispute two weeks ago, the calls from GM financial have persisted in a predatory way. I don’t know what changed and I don’t know why my loyalty is being taken for granted. My credit score is being affected and It seems as if no one is taking my issue seriously. More

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I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

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Amazing experience!!! Andrew was very friendly and easy to work with. I will be referring him to all my family and friends. Thank you for everything to work with. I will be referring him to all my family and friends. Thank you for everything More

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Due to the pandemic I chose not to visit the actual showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inve showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inventory on their website are wonderful tools. The greatest asset was the customer service provided by Andrew Roberts that exceeded our expectations!! From initial contact, suggestions, paperwork and delivery. Thank you for making this an awesome experience!!! E. Payton More

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I just bought a 2018 certified platinum Escalade from them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. More

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great p I enjoy talking with my sales associate and purchasing our new cadillac. Scott was very professional. Drew was also very professional and made me feel I enjoy talking with my sales associate and purchasing our new cadillac. Scott was very professional. Drew was also very professional and made me feel good about my purchase. More

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Andrew Roberts made the process easy Went in to have a car serviced. In the same day found a vehicle, Cadillac XT5, we had been looking for and traded our other vehicle. Andrew worked cl Went in to have a car serviced. In the same day found a vehicle, Cadillac XT5, we had been looking for and traded our other vehicle. Andrew worked closely with us to allow for proper vehicle evaluation and then a fair trade offer and handling of all documentation, including insurance transfer, to make the process seamless. More

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Excellent service combined with excellent salesmanship I towed my vehicle to the dealership for repair, received excellent service from adviser I towed my vehicle to the dealership for repair, received excellent service from adviser I Towed my car to the dealership received excellent service from Robert Jones and team, while checking the used car lot I meet Andrew Roberts who was very informative about a 2016 Cadillac with very low millage that had gotten my attention, it didn't take long to upgrade rather than hold onto an almost eight year old car. More

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Helpful and dedicated staff professional and service dedicated. dealt with this establishment over 7 years and never disappointed. each and every member of this staff gives staff professional and service dedicated. dealt with this establishment over 7 years and never disappointed. each and every member of this staff gives 100 percent More

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My experience with Surburban Cadillac of Plymouth allowed b I would recommend this dealership to all who is looking to rebuild your credit confidence. Even if you don’t like sitting around waiting you can alway I would recommend this dealership to all who is looking to rebuild your credit confidence. Even if you don’t like sitting around waiting you can always sit with the guy working on your be have. More

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