Drew Poppler | Page 2

Drew was very helpful, and my car was actually ready very quickly. Sometimes I can be there almost two hours for an oil change, but this particular visit was about 45 minutes. Yay! Also,some dealerships hav quickly. Sometimes I can be there almost two hours for an oil change, but this particular visit was about 45 minutes. Yay! Also,some dealerships have various coffees and treats in the waiting area. Just a thought. More

by PAMNKEV Verified Customer Verified Customer

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All was great! This is all I have to say, and why require a minimum of 15 words to say it? Next time I will not waste my time with this! This is all I have to say, and why require a minimum of 15 words to say it? Next time I will not waste my time with this! More

by JAROHRKE Verified Customer Verified Customer

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The husband and I were back at it to get our Nissan Frontier truck in for its 100+k mile service. We also had a special request to address an on-going "noise" or recurring sound on the passenger side. Frontier truck in for its 100+k mile service. We also had a special request to address an on-going "noise" or recurring sound on the passenger side. As always, Drew, our go to vehicle guru, cheerfully greeted us that morning, reviewed the service estimate with both of us, then allowed one of their service techs, Perfecto (sp?), to accompany me on a quick drive. Within 30 seconds of listening for the sound and its location, he was able to diagnose the problem. Wow! We drove for another minute as he explained the issue, the reason, and the fix. We left our vehicle in capable hands with Drew and the Crew and drove home. Just before we were called to pick up the truck, we received both an email and text linking us to actual video to show the work performed in live time. Thank you Andreas! We were also offered shuttle services as a courtesy service to picking up the vehicle, but were ultimately able to arrange for a ride. When we returned to retrieve our vehicle, as always in true Drew manner, we were promptly greeted and welcomed in to the office where he carefully reviewed the service plan with us, explaining any areas that would need future attention in addition to what was completed. He handed us the key and sent us on our merry way. I'm a person who is difficult to impress (or satisfy) when it comes to maintaining my vehicles. I don't have that issue as Folsom Lake Nissan, or with Drew and the Crew. Everyone's courteous, knowledgeable, and very adept at what they do. I follow competent service advisors, and I know where to go to get top-notch quality service and performance. Bring your vehicle to Folsom Lake, meet Drew, and you'll be glad you did! More

by 1kdgraham Verified Customer Verified Customer

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Drew is professional, clear, and very communicative. I totally trust what he says and recommends. I totally trust what he says and recommends. More

by TASAUNAEUWING Verified Customer Verified Customer

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Drew is a good listener and does what’s needed. I would have changed filter had I known it needed it. I would have changed filter had I known it needed it. More

by reidnancy Verified Customer Verified Customer

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Drew has been wonderful every time I bring my car in. He is thorough, thoughtful, and personable. He is thorough, thoughtful, and personable. More

by SALLYANNGARRISON Verified Customer Verified Customer

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I was surprised at how quickly the work was done. I used my coupons and got a decent discount. My only disappointment is you don’t wash the car after service but everything else was very good. I used my coupons and got a decent discount. My only disappointment is you don’t wash the car after service but everything else was very good. More

by LORETTAPLONSKI Verified Customer Verified Customer

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Second time visiting the dealer for routine maintenance. From Drew on the service drive, Ping helping me in parts, Ricky working on the truck. And Joey cashiering me out. Everything was professional quick a From Drew on the service drive, Ping helping me in parts, Ricky working on the truck. And Joey cashiering me out. Everything was professional quick and easy. Will definitely return here most definitely. More

by SCALORAB Verified Customer Verified Customer

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Drew is an excellent Service Advisor, listens to customer's needs, suggests the right approach to repair/maintenance, even helps with obtaining a rental vehicle if car will be in for several hours. customer's needs, suggests the right approach to repair/maintenance, even helps with obtaining a rental vehicle if car will be in for several hours. Really like videos of car inspection, this helped my confidence and trust in this dealership. I was so impressed with the Service Dept. Receptionist(Joseph), he showed concern, even got involved in resolving a billing question I had, usually a receptionist doesn't get involved with such matters, this is what impressed me the most, I ended up calling to speak with a Service manager to express my outstanding experience More

by JDRULLODA Verified Customer Verified Customer

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It was good service overall had a good communication about what been done and how long will it take about what been done and how long will it take More

by KUMARASHNEEL4052 Verified Customer Verified Customer

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