Drew Pittman

Terrible experience at Ray Skillman Southside Kia this afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I w afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I wanted answered before committing. My biggest need here was to have a quick turnaround for a vehicle as purchasing cars is always a nightmare experience that takes over 3 hours. I have a Director level position where I am unable to block off large portions of my day, and the single most important aspect of this discussion was that I didn't want my time wasted. After discussion with the Sales representative I was told that this was more complicated for the vehicle I wanted and that I would need to visit the dealership as these were first-come-first-serve, and he would happily help to expedite the sale. After taking the afternoon off work, and driving over an hour to the dealership, I met the salesperson. He requested the keys to the vehicle and was told that the car had just been promised to be held for a couple that was driving in from over 2 hours. I asked what time the other couple called, which was dodged, clearly indicating that I was first to the car. I was also at the dealership with cash in hand only to be told that the first-come-first-serve car was being held, against policy. I contacted the GM and after 2 conversations was offered to order a car without markups, which might I add is backordered for months. Pretty much adding insult to injury on the worst experience I have ever had at a car dealership. The summary take home is that, 1) this dealership participates in unethical double-standard sales tactics where customers are given special treatment in a supposedly first-come-first-serve environment. 2) There is very poor customer service and communication on the general sales floor indicating poor overall management from the top, which was confirmed after 2 unresolved conversations with the General Manager, who failed to act ethically and lost any future business and an immediate 40K sale. 3) My wasted time today equated to $251.25 of missed time, gas to and from the dealership, and an entire evening of compete rage and disbelief over a very poorly handled sales situation. I would strongly recommend looking elsewhere for a vehicle. Given my experience just walking through the door, I can't even imagine what kind of tactics and poor customer service would follow into the buying process, then downstream if god forbid, any service was required. This car dealership perpetuates the age old stigma of slimey car dealers and unethical salespeople. This is the type of business that gives car sales, and the sales industry overall a bad name. More

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The General Manager is committed to customer service. He responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning custome responded to my inquiry from this site, when I was just trying to figure out who the GM was. I had a same day response to my email concerning customer satisfaction with purchase and service. He called me that same day when my concerns about service department missteps had become apparent, and from that moment forward I had no further issues with the service department. Thank you Andrew Pittman for taking the time heat the voice of the customer. More

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I dealt with Kohlin, Chase, Drew and Colt. I really wanted a Kia Stinger but didn’t want to go above a certain amount/month. I didn’t think it was going to be possible, but these guys went above and be wanted a Kia Stinger but didn’t want to go above a certain amount/month. I didn’t think it was going to be possible, but these guys went above and beyond and got my payments where I wanted them to be. I’m in love with my car, and can’t say enough good things about these guys. More

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Great team These guys are amazing and helped me pick out exactly what I've always wanted. Dreams do come true after all. No matter the credit and no matter your These guys are amazing and helped me pick out exactly what I've always wanted. Dreams do come true after all. No matter the credit and no matter your life situation, these guys can find the right solution not only for you, but for your budget as well. That is rare anymore , because as they say "everything comes at a cost". Not here. Quality and great customer service is free of charge, all you need to do is trust in their expertise and they will provide. More

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Kia Sales & Service In the last nine years I have bought three Kias from the GREAT sales people at Kia Southside Auto Center. I can’t say enough good things about ever In the last nine years I have bought three Kias from the GREAT sales people at Kia Southside Auto Center. I can’t say enough good things about everyone who works at that dealership!!! The sales people are so informative and friendly and they go out of their way to make your car buying experience AND then car ownership a great and pleasant experience. I always bring my car to get serviced there because the service people are so wonderful also. They get my car in and out as fast as they can and the prices are better than anywhere. If you want a great car at a good price, a great buying experience, a great ownership experience and wonderful service I suggest you go to Ray Skillman Southside Auto Center. You will not be disappointed!!! More

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Another great Skillman experience! Tommy Reed went above and beyond expectations. He even drove to the Hyundai dealership in the rain to show us a Santa Fe. He was extremely patient and Tommy Reed went above and beyond expectations. He even drove to the Hyundai dealership in the rain to show us a Santa Fe. He was extremely patient and very knowledgeable. An absolute pleasure to work with! Duane Reed, Drew Pittman and Cory Delp were also very accommodating and helpful in the process. More

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Amazing Mac was top notch professionalism. Not sure I have ever had a more pleasurable experience spending $45k!! My new Telluride is ... not even sure the Mac was top notch professionalism. Not sure I have ever had a more pleasurable experience spending $45k!! My new Telluride is ... not even sure there are words. Thanks to the whole team at Ray Skillman! More

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Great experience! I went in looking at an okay used car and walked out with exactly what I wanted. I am a first time car buyer so it was nice having a sales rep that wa I went in looking at an okay used car and walked out with exactly what I wanted. I am a first time car buyer so it was nice having a sales rep that was patient and thorough with explaining all the details to me. More

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Love my 2019 Sorento! What an Amazing team! They all went above and beyond to make sure I was happy and got exactly what I wished for. I love my Sorento! What an Amazing team! They all went above and beyond to make sure I was happy and got exactly what I wished for. I love my Sorento! More

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Got what I needed fast I have never bought a vehicle so fast and efficiently! I told Tommy what I needed and they got it done! I will be back. I have never bought a vehicle so fast and efficiently! I told Tommy what I needed and they got it done! I will be back. More

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