Doug St.Louis

My wife and I stopped by the dealership a few months ago and met with one of the sales consultants. I won't name this individual because we had a very bad experience with them. We felt looked down upon and and met with one of the sales consultants. I won't name this individual because we had a very bad experience with them. We felt looked down upon and we weren't really sure if we wanted to work with Mazda anymore. Because of the great reviews on the CX-5, we decided to look at the website and saw that Justin had a great rating. I inquired on the site to see if Justin could help us instead. He was GREAT. He was extremely professional and knowledgeable. He explained everything to us and made sure we felt good about our purchase. Justin's help is the reason we decided to move forward with buying with Mazda. His interaction saved the sale and gave us an overall great impression with the dealership More

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From inquiring about this online to meeting Justin in person, we were in constant contact via text, email, or phone call. Him and Jesse made sure I had all the options covered knowing that I was coming f person, we were in constant contact via text, email, or phone call. Him and Jesse made sure I had all the options covered knowing that I was coming from a totaled car. I was greeted immediately as I came in, didn’t have much of a wait at all, and had possibly the smoothest car purchase experience ever. Thank you guys for getting me into a newer car despite the circumstances! You guys absolutely rock! More

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Very professional, courteous, prompt service. I highly recommend Suburban Mazda for a great car and SUV buying experience I highly recommend Suburban Mazda for a great car and SUV buying experience More

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Alex was helpful, informative, kind, respectful and patient. An excellent salesman, he allowed me the time and space to make the best decision for myself. patient. An excellent salesman, he allowed me the time and space to make the best decision for myself. More

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Called and emailed the dealership of an issue with buying a new vehicle and promised a second key that was programmed incorrectly. They’ve pushed me off to avoid correcting the issue. a new vehicle and promised a second key that was programmed incorrectly. They’ve pushed me off to avoid correcting the issue. More

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I have worked at dealerships all my life (over 30 years) and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package into the sales agreement. The service department refused to do a 10 minute repair when the vehicle was brought back within an hour of taking delivery. The service advisor would not even listen to what I needed done. When I told him I didn't have an appointment, he just walked away and said "we don't do anything without an appointment". Apparently, they're not even competent enough to use the post office. I was told the secretary of state computers were down and they would mail me the registration. That was 2 weeks ago and it hasn't arrived yet. Last night I logged into the secretary of state website and printed a duplicate registration. I have no complaints with the vehicle. It's just unfortunate they are the only Mazda dealership on the east side. My daughter fell in love with my CX50 and now is interested in buying one. I told her to drive to the dealership in Livonia or Brighton. I can't tell you if either one is better but they sure can't be any worst. More

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Marcy really took the time to figure out what I liked and how to make the car-buying process easy. She was responsive, enthusiastic, and eager to help. I'd highly recommend her as your salesperson for your n how to make the car-buying process easy. She was responsive, enthusiastic, and eager to help. I'd highly recommend her as your salesperson for your next car! More

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Friendly and welcoming from the minute I stepped into the dealership. No high pressure sales dealership. No high pressure sales More

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Jennifer made the leasing process smooth and mostly stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. More

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Jennifer was very kind and stayed there the whole process even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native En even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native English speaker. More

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