Doug Sides

Wouldn’t go anywhere else! They were great with helping me purchase my Kia Telluride! They were great with helping me purchase my Kia Telluride! More

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I will start off by saying that my experience at Rock River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd B River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd Berg, (never deal with Todd) and it was absolutely the most terrible service I’ve had. He didn’t make delivery of the vehicle as clear as he says he did, we are from out of state and he said they would drive the car to us for $1000 we thought that was great! He said it would be more for an enclosed trailer so we just chose the cheaper option assuming it was an open trailer. Well on the day of the delivery, a driver actually showed up driving the Telluride, they physically drove the car 800 miles to us, it now has rock chips and bugs splattered all over it. We have the driver wait as we call Todd Berg, once we told him the issue he was immediately defensive and started to raise his voice. He had no apologies or tried to fix the situation in any way he constantly blamed us and said it our fault. So just purely off of his attitude we decide to send the car back and not take delivery of it. Todd then calls me a scammer saying I’m trying to scam him on this sale, and calls us liars. I told him over the phone his attitude was xxxxxxxx and he said he was glad we are sending the car back because he doesn’t want our business anyways and then hung up on me. Funny thing is this guy is suppose to be a “Manager” aside from this in the very beginning, he told me I needed to sign a document agreeing to put down $1000 deposit and that it was non refundable. Which is completely fine and normal, he emailed me the document and said he will not charge my card until he gets the document back signed. After about 1-2 hours I still hadn’t had time to review the document and he proceeds to charge my card $1000 without my consent form being signed. If anyone was being scammed it was me! Last thing to note was while the driver waited on us to sort things out with Todd over the phone, the driver lays down in our front lawn like he’s going to take a nap, and when he first got out of our new Telluride he pulled out his drinks, snack wrappers and duffle bags from our car. What kind of professionalism is that? I’ve never had such a terrible interaction with a dealership let alone personally attacked and called a liar and scammer by a “Manager”. I spoke with Jason the general manager of the store and he said Todd admitted to his behavior and said he overreacted. But doesn’t sound like Todd is going to face any kind of repercussions for his actions so now I’m going to make it known. Too many people have bad experiences and don’t share them when they should. I have seen many people get bad service from a place simply because the people who had a bad experience didn’t share it. As a business owner I see this all the time, reviews are very important and help us improve. More

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Good deal on our certified pre-owned Forte. Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to w Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to what we were looking to spend on a new vehicle. Thanks. More

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Bernie, Doug and Mike at Kia. I just purchased another Kia from here. Bernie, Mike and Doug were very helpful helping me find what I was looking for in my price range. Their custo I just purchased another Kia from here. Bernie, Mike and Doug were very helpful helping me find what I was looking for in my price range. Their customer service is outstanding! If you are looking for a car, I would highly recommend these 3 gentleman, you will not be disappointed! More

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Simple, Relaxed Transaction Mitch was easy to work with. The whole sales team did a good job of working with us to get in our monthly payment range. They were a helpful no pres Mitch was easy to work with. The whole sales team did a good job of working with us to get in our monthly payment range. They were a helpful no pressure group that we would be happy to work with again. More

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First time lease on my 2018 Kia Sportage Was pleased I chose Rock River Kia for my first lease of an automobile. I was greatly relieved about the process when I met my salesman Mitch. I exp Was pleased I chose Rock River Kia for my first lease of an automobile. I was greatly relieved about the process when I met my salesman Mitch. I explained what I was looking for and what I was wanting to spend. He had already selected a car based on our previous phone conversation, and after a quick test drive I was ready take my car home. He was pleasant and not pushy, and made feel I could call him anytime if I had any problems after the sale. Then service carried on with Doug, the sales mgr. Also courteous and professional in his job. Will be completely satisfied with my transaction if after sale and service goes as well as the initial purchase. More

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First time car buyer! So happy I decided to join the Kia family! My experience at Rock River Kia was a breeze. I thought buying a new car was stressful but Mitch made the p So happy I decided to join the Kia family! My experience at Rock River Kia was a breeze. I thought buying a new car was stressful but Mitch made the process too easy! I would definitely recommend their service to anyone looking for a car! More

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Mitch helped me find a deal on a car! was a great experience over a two or three day span Mitch worked non stop in finding me a brand new car! him and his team not only found me a car but were able to get me whe over a two or three day span Mitch worked non stop in finding me a brand new car! him and his team not only found me a car but were able to get me where I needed to be as far as monthly payments! I will definitely be reccomening Mitch to any one who mentions buying a car! very very happy with the overall experience! More

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New vehicle purchasing experience Our purchasing experience was pleasant and efficient. We are very happy with our Kia and the customer service we have received. We expect our future c Our purchasing experience was pleasant and efficient. We are very happy with our Kia and the customer service we have received. We expect our future concerns will be met in an equally efficient manner! More

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Mitch at Rock River Kia will treat you right Dealing with Mitch Edler and the rest of the staff at Rock River Kia was a pleasant experience. My wife and I were treated well, and everyone was prof Dealing with Mitch Edler and the rest of the staff at Rock River Kia was a pleasant experience. My wife and I were treated well, and everyone was professional and friendly. I got a good price, all my questions were answered, and Mitch helped me set up the infotainment system. I will recommend them to my friends and family. More

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