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Doug Settle
323 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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323 Reviews of Doug Settle
July 02, 2015
Quality workmanship at Don Ayres Honda My experience in the past 20 years has always been very positive. I find this dealer repair work of high-quality, done in a timely manner and concerne My experience in the past 20 years has always been very positive. I find this dealer repair work of high-quality, done in a timely manner and concerned and friendly people to work with. I will continue to use their business for repair and car purchases More
by dr
Other Employees Tagged: Jeremy Sullivan , Troy Johnson, Ben Rose, Doug Waltz
July 01, 2015
Good First Experience Took our certified pre-owned CR V in (purchased from this dealership a month earlier) for a window repair, to get the A/C checked, and to get the low Took our certified pre-owned CR V in (purchased from this dealership a month earlier) for a window repair, to get the A/C checked, and to get the low fuel light looked at. They had to keep the vehicle overnight to repair the driver's side window. The A/C was working as it's supposed to, so the things we noticed (squeaking, puddle on the garage floor) are normal for this vehicle. They wanted us to bring the vehicle back to calibrate the low fuel indicator. When we were driving it home, the low fuel light clicked on at 13 miles until empty. The service person we dealt (Doug) with was great. More
by cjnittany63
June 30, 2015
Great Service This the best service department in northern Indiana they are a no none since fix it right the first time dealer . I have know Doug Settle for 14 ye This the best service department in northern Indiana they are a no none since fix it right the first time dealer . I have know Doug Settle for 14 years he is honest, fair and a all-round great guy!!!! More
by Phil H
Other Employees Tagged: Charles Suter
June 30, 2015
Good Work Service was good. I used the shuttle service while my car was given its 30 K mi service. Everything was good. Serviceman helped install two cell phon Service was good. I used the shuttle service while my car was given its 30 K mi service. Everything was good. Serviceman helped install two cell phones Blue Tooth. More
by martyq66
June 24, 2015
Best service and best price. You can't beat the service or the price for your regular oil changes. I won't take my honda anywhere else. Do it yourselfers take notice, you can not You can't beat the service or the price for your regular oil changes. I won't take my honda anywhere else. Do it yourselfers take notice, you can not change your own oil and filter for the price Don Ayers charges! More
by Reggiec2it
June 21, 2015
oil change Oil change was quick and reasonably priced for my Honda Accord; I was happy to also receive a free car wash. Friendly and efficient service. Oil change was quick and reasonably priced for my Honda Accord; I was happy to also receive a free car wash. Friendly and efficient service. More
by wolever
June 19, 2015
Great Service I was really nervous because my car had died. I went to Don Ayers and they hooked me up with a lease on a Honda Accord which I love. The service has I was really nervous because my car had died. I went to Don Ayers and they hooked me up with a lease on a Honda Accord which I love. The service has been excellent too. I know that if I ever have problems roadside that I have roadside assistance too. I would definitely good back, but why bother? This Accord is the car I plan on giving my first born because they run so long. I think that's saying something considering that I don't even have a kid yet! Ty and Doug do a great job! More
by JNorris
June 17, 2015
Why I only own Hondas Don Ayres Honda has the perfect combination...no hard sell, listens to your needs, and personnel who go above and beyond expectations. I have had Hon Don Ayres Honda has the perfect combination...no hard sell, listens to your needs, and personnel who go above and beyond expectations. I have had Hondas since the early 1990's and have never been pressured to purchase a car that I wasn't interested in buying. More
by Dodger
Other Employees Tagged: Shawn Baney , Troy Johnson
June 17, 2015
Continual excellence demonstrated in their Service Dept. The Service Department manager will do anything reasonable to ensure the customer is always satisfied with their service. If you're not satisfied, let The Service Department manager will do anything reasonable to ensure the customer is always satisfied with their service. If you're not satisfied, let him know and he will make it right. After 14 years of experience there, I've found them to excell in all aspects. More
by Imadriver223
Other Employees Tagged: Rick Squires , Troy Johnson
June 12, 2015
Oil change and multi-point inspection Excellent customer service. My concerns are explained clearly by Doug. I've everything checked when asked. Must give thumbs up to Honda Don Ayres a Excellent customer service. My concerns are explained clearly by Doug. I've everything checked when asked. Must give thumbs up to Honda Don Ayres and staff members. 100% satisfaction and recommended to everyone that I know. More
by tuyen1577
