Doug Ranzer | Page 7

I live this dealership. From being greeted outside when I pulled up to checkout was very pleasant experience. Nit a long wait and if it is going to a wait they offer a ube From being greeted outside when I pulled up to checkout was very pleasant experience. Nit a long wait and if it is going to a wait they offer a uber to take you home and pi k you up. Thanks Longo More

Report | Print

The service and writer detail was great and replied to my calls in a timely manner, for the actual work done on the vehicle was okay. My windshield wiper fluid container was loose and not connected fully, th calls in a timely manner, for the actual work done on the vehicle was okay. My windshield wiper fluid container was loose and not connected fully, there was also a 4-5 inch scratch on my plastic covering above the radiator that was not previously there. Otherwise the service was done promptly and correct. More

Report | Print

Quiet, friendly, efficient, and no pressure, would be how I would describe the dealership as a whole. I have bought a lot of cars over the years and some dealers feel like a 3 ring circus or the Midway at th I would describe the dealership as a whole. I have bought a lot of cars over the years and some dealers feel like a 3 ring circus or the Midway at the State Fair..........not Longo Toyota in Prosper. I drive 25 minutes and pass two other Toyota dealers, just to come here for the customer service and friendly atmosphere. Kenneth and Doug in Service, are both great. I have known Doug for 15 or so years and Kenneth only a few since discovering Longo. I alternate between the two of them. Both are great! Dealership management, Harvey in sales and Billy in the shop........both are outstanding and always greet me whenever I am in the store. I cannot summarize Tony "Superman" Bailey in one word, unless you say "Superman" in the literal form. The dude goes above and WAY beyond what anyone in his position has ever done. The little things, from having stuff to entertain the kids at his desk, buying a snack or drink for his customers while they are waiting, no pressure sales tactics, following up and being transparent in the sales process and delivery, and greeting me any time I am in the store. He is genuine, a man that loves his job and clients and it shows. Tony does a lot of things for his customers, that many will probably never even know, and asks for no recognition in return. Tony even brought me to his desk and had a one-on-one conversation with me about things both related and unrelated to buying a vehicle. You just do not see that much from people anymore. I am still in total shock and awe, that in this crazy market, last February, I told Tony to be on the lookout for a 4Runner, in a specific trim, color, package, and he had me one in less than a week. I had fallen in love with and wanted a specific loaner truck and specific color at the dealer and it was not for sale. Tony was on the prowl for a few months, and called me told me that one came in, and it was the color, packages, configuration, and PRICE that I was wanting to spend. I came in, signed off and the rest is history. We love the 2022 Tundra, Tony!!! From the quiet atmosphere, sales, service, facilities, employees, transparent no gimmicks pricing, they are like no other dealership I have experienced. I hope that nothing changes, and they will be here the next time I need a car or want an upgrade! More

Report | Print

Awesome job from my last maintenance visit and the great quality of service provided by the service team. quality of service provided by the service team. More

Report | Print

Excellent Service in minimum time Competent staff and good communication Neat and clean environment. Availability of parts good communication Neat and clean environment. Availability of parts More

Report | Print

Service ok however I waited three hours for an oil change. Staff said short workers?? I can’t continue to do service with this excessive amount of dead time. change. Staff said short workers?? I can’t continue to do service with this excessive amount of dead time. More

Report | Print

Longo Toyota and Service Rep Doug always take very good care ofvv CS us when we bring in our vehicles for service. care ofvv CS us when we bring in our vehicles for service. More

Report | Print

Their top priority is customer service, my whole family gets their vehicles serviced here and we are extremely happy with our service team! gets their vehicles serviced here and we are extremely happy with our service team! More

Report | Print

Great dealership. Very professional and helpful with any customers needs. I would recommend them for buying. Selling and maintenance. Very professional and helpful with any customers needs. I would recommend them for buying. Selling and maintenance. More

Report | Print

Got my truck riding and feeling like new again. Everyone treats me like a friend or family. Looking forward to my next purchase from them soon. Thanks Longo Toyota Prosper!!! Everyone treats me like a friend or family. Looking forward to my next purchase from them soon. Thanks Longo Toyota Prosper!!! More

Report | Print