Doug Klenoshek | Page 7

Amazing experience! I think the best thing about the whole experience we had at Spitzer was the amazing customer service we received from Doug. We came in on a Saturday t I think the best thing about the whole experience we had at Spitzer was the amazing customer service we received from Doug. We came in on a Saturday to look at the Highlanders in the rain, and we had our 2 year old son with us. Doug's patience and understanding was above measure!! He was interrupted on multiple occasions - not just by my son - but by being paged from the dealership or his phone ringing, and never once did he show any kind of irritation. He kept us well informed and as we were about to leave, it some how came up that the 4runner also came with a 3rd row seat. We looked at one, liked it immediately, but decided to go take a look at the other vehicles we had set out to go look at in Monroeville. And that took us maybe an hour, and we came back to talk to Doug. In the time we were gone, he was able to locate a 4runner for us with 3rd row seats, and made sure we saw all the different options by taking us to different vehicles on the lot, just to make sure we liked this and that. Then came the financing and the wheeling-and-dealing, and even then, as my fiance haggled back and forth with Doug and Doug with the finance people, he never once lost his cool. THAT just amazed me. I have had car salesmen turn straight up nasty at this point before, and nothing like that at all from Doug! If it was not for Doug, I am not a 100% sure we would have bought a 4runner. He was able to assess us very quickly, understand our likes and dislikes, and put us into a vehicle that we absolutely love. We have already recommended him to anyone we talk to about the new truck and none of them are even looking for a new car at the moment. :) Thank you so very much Doug. And also - thank you to everyone else at Spitzer. By the time we left there, we really did feel like we were leaving family as we had met everyone and everyone was absolutely fantastic! More

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Doug made buying the car enjoyable Doug worked with me and didn't treat me like I was a female who couldn't buy a car on her own. He was very informative Doug worked with me and didn't treat me like I was a female who couldn't buy a car on her own. He was very informative More

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Excellent Expereince! I could not have asked for a better experience! Doug was very thorough and extremely accommodating. This was my first time leasing and he took the tim I could not have asked for a better experience! Doug was very thorough and extremely accommodating. This was my first time leasing and he took the time to fully explain absolutely everything. The best part is, you literally feel like friends and family when you walk in. Everyone is so friendly, honest, and willing to help you in any way. They make the process pretty effortless! I felt they were extremely honest with my trade in value also! It is the most positive car buying experience I have ever had and would recommend them to anyone. I will most definitely be using Spitzer for all my future service and buying needs! More

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Excellent experience! Doug K. was wonderful to work with. He was prompt, courteous, sense of humor and kept us informed all thru the process. No complaints from us! Doug K. was wonderful to work with. He was prompt, courteous, sense of humor and kept us informed all thru the process. No complaints from us! More

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Second Toyota bought from Spitzer in a year I think the title says it all, but I will explain the best thing about Spitzer is the service, selection, and the no BS way of buying a car that allow I think the title says it all, but I will explain the best thing about Spitzer is the service, selection, and the no BS way of buying a car that allows you to be comfortable and confident in your purchase. More

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Excellent experience!! Doug did a terrific job for us from start to finish. He listened well to what we wanted, promptly and effectively responded to our requests, and was v Doug did a terrific job for us from start to finish. He listened well to what we wanted, promptly and effectively responded to our requests, and was very personable to deal with. More

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Great vehicle and great service Spitzer Toyota showed me a variety of Toyota models from fuel efficient to drive convenient vehicles. I watched solar roofed used Prius, high mileage Spitzer Toyota showed me a variety of Toyota models from fuel efficient to drive convenient vehicles. I watched solar roofed used Prius, high mileage Plug-in Prius Premium, price-attractive Camry LE, and Rav4 Hybrid. Dealer, Dough Klenoshek, kindly explained to me pros and cons of each vehicles and, also helped me turn back my rental cars to rental office. Finally, I could select Rav4 Hybrid Limited model and strongly recommend any prospective Toyota owners to visit and shop in Spitzer Toyota of Monroeville. More

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great experience My experience is always very personable at Spitzer's. At some point in time you have to place trust in someone as you spend a lot of money. I placed m My experience is always very personable at Spitzer's. At some point in time you have to place trust in someone as you spend a lot of money. I placed my trust in Doug as he is friendly ,knowledgeable and fair. More

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No more chevy Excellent service, no complaints. Would definitely recommend going here. I would buy another vehicle from them too. No pressure on buying a vehicle re Excellent service, no complaints. Would definitely recommend going here. I would buy another vehicle from them too. No pressure on buying a vehicle really helps. More

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Perfect, and enjoyable experience!! We had a fantastic experience at Spitzer Toyota in Monroeville. Doug was especially very helpful, knowledgeable and friendly. He took the time to expl We had a fantastic experience at Spitzer Toyota in Monroeville. Doug was especially very helpful, knowledgeable and friendly. He took the time to explain everything to us, and listened to and answered our questions with great patience. Ryan was also very friendly and helpful. We have never had a better experience at a dealership. They are amazing! More

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