Doug Hogue | Page 4

II was looking for a Buick Envista for my geriatric mother because I live out of town and wanted something reliable for her. Her previous vehicle was breaking down and I was tired of worrying about the mother because I live out of town and wanted something reliable for her. Her previous vehicle was breaking down and I was tired of worrying about the reliability of something she needs to run her errands. I found one that I thought was optimal for her with Heritage Buick GMC, and called to ask some questions. I was connected with Doug, and I went ahead and put down a deposit. At this time, everything was rainbows and sunshine as you would expect of a car salesman, but for the most part no red flags. I did ask him to make sure the car's interior was detailed prior to my arrival (I had to drive into town and I live about 5.5 hours away), to which he ensured me it would be taken care of. The reason I asked is because the photos of the car on their website showed a series of scuff marks and dust. Long story short, I come into town and my mother and I head to the dealership. It was a miserable drive due to serious traffic and construction, so I was not particularly happy that Doug did not warn us of this since he knew we were driving in from Fort Worth. Regardless, we finally arrive and after a brief test drive everything seems to be in order. I noticed that the interior was in fact not detailed as I had requested, as the same scuffs and dust were prevalent. I asked Doug to go ahead and take care of that while we deal with the paperwork. The finance individual was pretty great, I forget his name was he was straightforward and very helpful. The only thing I did not like (which comes into play later), is that both he and Doug absolutely ensured me that anytime the vehicle had issues that were covered by the factory warranty (which I bought an extended version of), that there would be a loan car available regardless of which Buick/GMC I take it to in the DFW metroplex (including her local one in Fort Worth). After wrapping up the sale, Doug helped me download the Buick App prior to leaving. Things got a little weird when he had me sit in the car with OnStar as they asked for my credit card number for service. I looked at him confused and he did not really acknowledge that. I also noticed that the scuff marks and dust, which I had asked Doug at least twice to take care of, were STILL there. At that point I said screw it and thought I would do it myself, even though when you purchase a brand you car you expect it to be in brand new condition. Fast forward two weeks later, I return to my home town and my mom calls me to tell me that she appears to have a pretty serious oil leak. I am naturally confused, since the car has less than 400 miles on it and was brand new. I call Doug, and he was truly completely unhelpful in my opinion. It was like he was satisfied that the sale had already closed, and mentioned he might be able to get me a trade-in vehicle but certainly no refund. He also said that he will transfer me to his service manager, and told me to just repeat what I was telling him. You would think that someone who actually sold you the car, who you consistently mentioned that you are looking for a reliable car for your geriatric mother who lives 5.5 hours away from you, would take a little more initiative or display more sympathy for the situation. But no. I spoke to the service manager (I unfortunately forget his name), and he mentions that he does not have any loan cars available (directly in contrast of what both Doug and the finance manager ensured me of), and that he would call me back with information as to when one would be returned if we wanted to service our vehicle there. I never received a call back. Not from Doug, or the service manager. I ended up going to another Buick dealership that was closed to my mom's home, and while that was a fiasco in itself, the service manager there was able to take care of us. More

by R Verified Customer Verified Customer

Report | Print

Even though my credit was not the best, you guys made me feel like a human being and treated me as such. I will never forget that. Thanks guys. feel like a human being and treated me as such. I will never forget that. Thanks guys. More

by SONNYBODEAN.2160 Verified Customer Verified Customer

Report | Print

Everyone was very friendly and the buying experience was great. It truly felt like I became part of the “Heritage family” great. It truly felt like I became part of the “Heritage family” More

by moncierd Verified Customer Verified Customer

Report | Print

Staff was very helpful and courteous. When I picked up my vehicle, Doug came in from his vacation to make sure I was taken care of. When I picked up my vehicle, Doug came in from his vacation to make sure I was taken care of. More

by GYLEDALE Verified Customer Verified Customer

Report | Print

Easy to do business with. Handled all questions on the phone, including negotiating the price, which can sometimes be difficult. Heritage dealership discounts were at the top Handled all questions on the phone, including negotiating the price, which can sometimes be difficult. Heritage dealership discounts were at the top of dealers across the United States---we checked them all. Upon going into the dealership, their diligence continued. The deal was already done and they bumped the cost of our trade-in up as well--no surprises. Everyone was professional, personable, and very friendly. It was clearly the easiest automobile purchasing experience we have ever had. More

by wdtex52 Verified Customer Verified Customer

Report | Print

Doug was welcoming as soon as I walked into the door. I asked about a couple vehicles and he showed me what I asked to see. He didn't try to steer me towards a different vehicle. Everyone who walked pas I asked about a couple vehicles and he showed me what I asked to see. He didn't try to steer me towards a different vehicle. Everyone who walked past me said hi, and several congratulations me in my purchase. More

by Tessa Henshaw Verified Customer Verified Customer

Report | Print

It was wonderful working with Shaun, no pushing, just ,very nice, listened to which car I wanted, Then fought a battle to get it for me. All the staff were great, A new customer for life Jan Story ,very nice, listened to which car I wanted, Then fought a battle to get it for me. All the staff were great, A new customer for life Jan Story More

by sjanis971 Verified Customer Verified Customer

Report | Print

Most pleasant auto purchase I have ever experienced! I walked toe lot and looked at trucks without any sales pressure. The folks at Heritage were very friendly and accommodating. Doug did a great job ha I walked toe lot and looked at trucks without any sales pressure. The folks at Heritage were very friendly and accommodating. Doug did a great job handling the sale and explaining the features of my new pickup.I will recommend this dealer to any friends and family looking to purchase a new vehicle. More

by skviney Verified Customer Verified Customer

Report | Print

My whole buying experience was a pleasure. The process was seamless and the followup was great. I want to thank Doug for all his efforts. The process was seamless and the followup was great. I want to thank Doug for all his efforts. More

by mdecker60 Verified Customer Verified Customer

Report | Print

Katie did an exceptional job toward our purchase of our new car! We would do it again! new car! We would do it again! More

by dunham_brenda Verified Customer Verified Customer

Report | Print