Doug Armbrust | Page 13

Scheduling service is easy. The work is always done timely. The Service Department does a great job keeping me informed of the work being done. The work is always done timely. The Service Department does a great job keeping me informed of the work being done. More

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My 2002 Toyota Solara with 79K miles failed inspection due to, in the technician’s words heard in the video, oil leaking profusely from the oil pan gasket and valve covers. If there was oil leaking profus due to, in the technician’s words heard in the video, oil leaking profusely from the oil pan gasket and valve covers. If there was oil leaking profusely, there would be oil on my garage floor and/or on my driveway. There is NO oil on the floor of my garage or on the driveway under my 2002 Toyota Solara. I believe the oil leak was misdiagnosed. I believe the oil seen on the engine is from the removal the oil filter during an oil change performed two days prior to the inspection of my 2002 Toyota Solara. Also, I am not too happy with grease I had to clean off the inside door panel/handle and the drivers side door threshold seal and flooring/carpet. I have been taking my car to this dealership for service for years and this is the first time I have experienced unsatisfactory/poor service. I do not believe I will be back to Cochran for service or recommend Cochran for service to anyone else. More

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Best Toyota parts department ever! Service staff were great! Some of the best techs in the business! Service staff were great! Some of the best techs in the business! More

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Clean dealership. explain what'needs done clearly and thoroughly wish you had a car wash attached... explain what'needs done clearly and thoroughly wish you had a car wash attached... More

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Kevin did great with my service, i really enjoy my Toyota care plan and included service. Highly recommend! care plan and included service. Highly recommend! More

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Kim Irvine was very accommodating and professional. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly. More

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The last two visits to the service department for oil change only. Each visit took over one and a half hours. The appointments were scheduled for 730 and 8am on different dates. Waited for both. I think change only. Each visit took over one and a half hours. The appointments were scheduled for 730 and 8am on different dates. Waited for both. I think those were excessive wait times for scheduled appointments early in the day! More

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The staff is friendly, efficient, and honest. I return there for Toyota original parts and service. I return there for Toyota original parts and service. More

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Glad for the quick service that addressed my cars issues/concerns.Thats all I have to say. issues/concerns.Thats all I have to say. More

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All the People we dealt with were very professional and helpful and courteous. We Look forward to dealing with you in the future. helpful and courteous. We Look forward to dealing with you in the future. More

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