Dorielle Dvorin
Dorielle Dvorin at Audi Dallas
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Dorielle Dvorin

Audi Brand Specialist

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.7
32 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

English English

4.7

32 Reviews

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32 Reviews of Dorielle Dvorin

December 08, 2024

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Dory has been my advisor for the last few years and she makes the process of raise. She is extremely professional very helpful and very knowledgeable. She makes me feel very comfortable and an environment More

by Lucie
Service Price Transparency
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Recommend Dealer
Yes
Dec 08, 2024

Audi Dallas responded

Lucie, thank you for sharing 5-stars and noting that Dory has been excellent to work with in service over the last few years! We will pas your praise along! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 09, 2024

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Dori assisted me during the whole process. She was outstanding. I’m truly appreciative of how she helped me out a great deal. She’s definitely a good one. I look forward to working with her ag More

by shea.ruiz33
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Recommend Dealer
Yes
Sep 09, 2024

Audi Dallas responded

shea, thank you for sharing 5-stars! We're happy to hear Dori is outstanding! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

September 06, 2024

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Great customer service , very helpful & understanding on customer needs as needed. I recommend Audi Dallas More

by Maria Cantu
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Recommend Dealer
Yes

Other Employees Tagged: Erik Muniz, Drew Nigo

Sep 06, 2024

Audi Dallas responded

Maria, thank you for sharing 5-stars! We're glad to hear our team provided great customer service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

May 05, 2024

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I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi More

by hasanqp
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Erik Muniz, Epi Garcia

May 06, 2024

Audi Dallas responded

hasanqp, we are sorry to hear of your discontent regarding your experience with us in sales and service. In particular, we’re sorry to hear of your frustration pertaining to the repairs shortly after your incident on 635. The way you draft the review, it seems as though you are trying to shift blame of the mechanical issues with both front and rear suspension to something that was done by our team prior to delivery of the vehicle, which we think both parties know is not the case. You admitted what happened in your accident to our team and the insurance company in order to get coverage to resolve the issues. Yes, you did come in for rear suspension fixes first and our team did not notice at the time that the front was experiencing issues as well. It was clear to our technical experts based upon the damage when you returned that the issues with front and rear suspension were both caused from the same incident where you claimed insurance. We apologize for not catching 100% of the issues associated with your accident the first time and apologize again if there was any lacking communication throughout the experience. We are passing your feedback along to our senior leadership for review and appreciate you sharing feedback regarding your discontent. We yearn to better serve you to the best of our ability on each visit moving forward. Take care and best wishes!

May 06, 2024

hasanqp responded

I regret to inform you that my experience with the dealership has been less than satisfactory. Despite my best efforts to address concerns regarding the root cause analysis (RCA) of the damage, I was met with inadequate explanations from Erik and Daniel, the technicians involved. Repeated inquiries into the matter yielded vague responses, leaving me dissatisfied with the level of expertise demonstrated. Furthermore, I was not afforded the opportunity to seek a thorough RCA by an Audi Dallas expert. Instead, I was presented with a binary choice between repair and return, with no room for alternative options or further investigation. Additionally, I must address the inaccurate assertion regarding the involvement of the insurance company. Any claims suggesting fault on my part are unfounded and misleading. I am certain and confident a 3-way call will address this. Moreover, the lack of technical proficiency demonstrated by the dealership is concerning. Subsequent issues, such as the recurrence of damage to the rear suspension components shortly after repair, further underscore the deficiencies in craftsmanship and attention to detail. In light of these ongoing issues, I must refute the dealership's claim of a correct diagnosis by their technical expert. Had their technical acumen been as claimed, the installation of the rear plastic piece would have been executed correctly, thereby preventing its failure on the highway. I urge the dealership to reevaluate their procedures and standards to ensure the delivery of satisfactory service to all customers. Until such improvements are made, I cannot in good conscience recommend their services.

April 17, 2024

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Outstanding service department Ask for DORI D to be your service advisor as she is a professional. More

by Docwoodard
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Recommend Dealer
Yes
Apr 18, 2024

Audi Dallas responded

Docwoodard, thank you for sharing 5-star feedback and noting that Dori was great to work with. We appreciate your praise and look forward to serving you additionally next time. Thanks again!

August 23, 2023

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My service advisor Marvin was very courteous and very professional. Me and my wife can always depend Marvin More

by Strodw
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Recommend Dealer
Yes
Aug 24, 2023

Audi Dallas responded

Strodw, thank you for sharing 5-stars! We're glad to hear Marvin is courteous and professional! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

August 05, 2023

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I can confidently say that my experience was nothing short of outstanding. The key factor that truly elevated this experience was the exceptional service provided by Dory Dvorin, the sales representativ More

by FD3
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Aug 05, 2023

Audi Dallas responded

FD3, thank you very much for your feedback regarding your exquisite experience working with Dory to take home a new Audi! We love hearing that her guidance through the experience was an exemplary display of how customers should be served. We will definitely pass your note along to our management and appreciate you taking time to detail the visit with Dory. Enjoy the new car and let us know when we may have the pleasure to serve you additionally. Thanks again!

April 21, 2023

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Comfortable atmosphere with pleasant employees and staff. Dori in Sales and Ramsey in Service were particularly helpful in my experience with the trade-in process and purchase of my new car! More

by dkg
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Recommend Dealer
Yes

Other Employees Tagged: Drew Nigo , Ramsey in Service Dept.

Apr 22, 2023

Audi Dallas responded

dkg, thank you for noting a comfortable atmosphere and pleasant employees and staff! We love to hear that working with Dori and Ramsey have been excellent experiences. Let us know when we may serve you again. Take care!

March 10, 2023

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We have to thank both Jaramy and Dory for their help in what has been the most pleasant car buying experience I've ever had. As well as drew in financing. He got us in and out with everything we needed. Th More

by jacobs.joseph78
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jaramy LaLonde, Drew Nigo

Mar 11, 2023

Audi Dallas responded

jacobs.joseph78, thank for you for sharing 5-stars! We're glad to hear Jaramy, Dory, Drew and the rest of our team are helpful and made sure you were comfortable! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 09, 2023

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The dealership has been my family since 2007 and I couldn’t been happier with my experience. More

by Pam.dawsonhaynes33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: BJ Meeks and Adam

Mar 09, 2023

Audi Dallas responded

Pam.dawsonhaynes33, thanks for taking the time to stop by and share 5-stars regarding your expeirence working with Dorielle! We're pleased to hear you've been with us since 2007 and look forward to serving you again for many years to come! Thanks again!

Mar 09, 2023

Pam.dawsonhaynes33 responded

Thank you

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