Dora Norman

I’ve bought my last four vehicles from Heritage Honda in Parkville. I always shop around and they are my first and last stop - as they consistently offer the best pricing up front. During my last experience Parkville. I always shop around and they are my first and last stop - as they consistently offer the best pricing up front. During my last experience Steven Hyde was great to work with - responding to calls and texts to make sure all of my questions were answered. I’ll definitely go back when time comes for my next vehicle. More

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The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. amazingly job! Well done to Ed and the entire team. More

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Both the area where I bought my Honda and the Service Center are outstanding! This time I was not yet due for my oil change but since I will be going out of town over the holidays I wanted everything ch Center are outstanding! This time I was not yet due for my oil change but since I will be going out of town over the holidays I wanted everything checked out. Arrived early for my appointment but they took me and I was out in one hour. Fantastic service. Keep up the outstanding work!! More

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The service person was very courteous. However, it was very difficult to get someone on the phone. very difficult to get someone on the phone. More

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Agent was knowledgeable, facility clean and I was in and out in less than 1 hour. out in less than 1 hour. More

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Excellent service. Dora kept me regularly informed of what was happening with my car, provided shuttle service and a loaner car when needed. what was happening with my car, provided shuttle service and a loaner car when needed. More

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Outstanding customer service.Scheduled appointment Outstanding customer service. Scheduled appointment within 24 hours for routine service. Reliable. Great Shuttle service. Outstanding customer service. Scheduled appointment within 24 hours for routine service. Reliable. Great Shuttle service. More

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They will take your money and run I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements I visited this dealership right as the Covid-19 pandemic started to blow up, March 19th. for specific sounds emanating from my car and odd movements in the steering when I go over bumps. They did an estimate and drew me out a repair plan that was close to a grand. I asked, very clearly "Are you sure this is what the problem is because I don't want and cannot afford the guessing game." I was assured that because the man that did the estimate was a state inspector that yes that was the problem. So I had the repair done and paid. I leave the dealership and absolutely nothing was changed. They even uncharged me for things that were obviously not the problem but I was told were. Like changing the differential fluid. For a front end problem.. But they told me that yeah.. that could cause that... I called and they told me to come back Saturday the 21st. Again... I take my CRV in,, again they assure me that they can fix it after another estimate... Yes this time I am told they are sure sure.. They even said they would waive the labor fee.. but still charged me for parts. Keep in mind I already paid for parts and labor for work that was wrong. But I still paid for the parts. I picked my car up.. the sound was gone but the steering problem is still there. I called. Left a message. No call back. I wait a few days... thinking the Covid stuff could be messing with lives of course. No call back. I called four more times. Nothing. Monday was my last call to them. So they got the estimate wrong. Twice. Charged me over a grand for them and then decided to ghost me. Now I have a car that is likely dangerous to drive but its my only car. The problem is getting worse. And since they guessed their way through my bank account I cant afford to take it to another place to get it fixed. My next stop is reporting this to the BBB. I would have thought a dealership would be better behaved. If I wanted a shakedown from a scummy mechanic I wouldn't have gone to the dealership. More

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Good service, my 2015 Honda Pilot EXL 4WD is running as fantastic as the day I bought it from Heritage Honda when it had 3 miles on it. I didn’t see my service tech’s picture so I chose the first ten peopl fantastic as the day I bought it from Heritage Honda when it had 3 miles on it. I didn’t see my service tech’s picture so I chose the first ten people below. More

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Great service , very nice and friendly . Made me feel very comfortable and had great conversations . Also made sure my whole family was comfortable throughout the entire process . very comfortable and had great conversations . Also made sure my whole family was comfortable throughout the entire process . More

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