Donovan Wilkins
Donovan Wilkins at Courtesy Kia

Donovan Wilkins | Page 6

Service Advisor

Courtesy Kia

6222 E Auto Park Dr
Mesa, AZ 85206

Contact Me
4.3
55 Reviews

Dealership Experience

5 yrs, 4 mos

Specialties & Trainings

Kia Certified Service Rep

4.3

55 Reviews

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55 Reviews of Donovan Wilkins

March 24, 2022

Dealership Rating
Employee Rating

STEALERSHIP! ! BEWARE!! QUOTE for new catalytic converter $2940. Had on oem part ($463) installed for $1083 out the door. I can't believe they can give you a quot More

by Bk Greenwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 25, 2022

Courtesy Kia responded

Thank you for giving us an opportunity at Courtesy KIA to be of assistance. We are glad to read you were able to have your vehicle serviced. We do stand by our Parts pricing and Labor costs as we remain very competitive in the region within all the KIA dealerships. Overall in AZ we are the 5th highest in customer care currently out of the 12 KIA locations, and at Courtesy KIA we take pride in being reasonable with Parts pricing and Labor costs. In addition, we do warranty our labor and installed OEM parts. As for the question / comment of OEM Parts we use KIA's MSRP cost, plus the 1 hour of labor to install - which is very competitive within KIA. But again, Courtesy is happy to hear you were able to resolve you concern and our Service Manager, Christian Bazan is always available to any of our customer base and transparent concerning warranty work and costs. Very Respectfully, Chris W., Courtesy Cares Team

Mar 25, 2022

Bk Greenwood responded

As far as OEM parts, those are the same parts that made the engine fail!! Lol just do better! Not competitive at all. We all have the Internet. Maybe you should look up the average cost for a catalytic converter replacement. You are more than 3x the cost.

March 11, 2022

Dealership Rating
Employee Rating

Really nice service guys here! There was a greeter who directed me where to go. The guys inside were very pleasant and acted like they enjoy their job. More

by hotspicegoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Bazan

March 09, 2022

Dealership Rating
Employee Rating

I had concerns about my brakes after buying a Jeep here. Justin was totally on top of it. He addressed my concerns and went above and beyond to make sure my brakes were taken care of and I was comfortable. More

by aliciarossperes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Lalande

February 24, 2022

Dealership Rating
Employee Rating

Great service! Even added a free car wash and oil change. Will definitely be back! More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Bazan, Austin bacon

February 12, 2022

Dealership Rating
Employee Rating

Donovan was so accommodating.. He made sure I was taken care of with a Lyft to accommodate. They were done with my vehicle in a timely matter. The entire staff was so friendly I am very happy and will def More

by Carol Burgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Bazan

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