Donny San

I worked with Suburban Toyota of Farmington Hills and salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agre salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agreement, and no paperwork tying the deposit to a specific VIN. When I decided not to move forward with the purchase, I made multiple attempts to obtain a refund directly from Donny. Despite several messages, I received no meaningful follow‑through and no progress toward resolving the issue. I was eventually forced to contact the General Manager directly, but my email received no acknowledgement or response. Instead of management addressing the situation, I received scattered texts and emails from other sales personnel who said they would “make sure my concerns got to the right people.” None of them followed through, and no one at the dealership took ownership of the issue. With no resolution after repeated attempts, I was ultimately forced to dispute the charge with my credit card company to get my own money back. The dispute was immediately credited in my favor, which speaks to the lack of documentation supporting the dealership’s refusal to refund a simple, refundable deposit. This experience showed a clear pattern of poor communication, misleading information, and a complete lack of accountability from both the salesperson and dealership leadership. I expected far better from a Toyota dealership. More

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Donny is fantastic and he will take care of every customer and gives an exact configuration of car. customer and gives an exact configuration of car. More

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Donny was very nice and helped us find the right car! Thank you for the assistance! Thank you for the assistance! More

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Donny was very good to work with. He was very efficient and to the point. Overall had a great experience buying my son‘s car. He was very efficient and to the point. Overall had a great experience buying my son‘s car. More

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They work hard to get you a good deal! I was well taken care of at this dealership, and felt like they were giving me clear answers and professional recommendations. I was well taken care of at this dealership, and felt like they were giving me clear answers and professional recommendations. More

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Donny was very helpful. He was also friendly and kind. Would come back again. Thanks He was also friendly and kind. Would come back again. Thanks More

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Great dealership. Emrah was very kind and knowledgeable and helped me get a good deal on a great car. Definitely recommend checking them out, ask for Emrah (Donny) if Emrah was very kind and knowledgeable and helped me get a good deal on a great car. Definitely recommend checking them out, ask for Emrah (Donny) if you go there! More

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Dealership itself was super busy with,I feel like, to many salesman’s just sneaking around each other!!! However , the salesman we worked with (Danny) was a productive and very knowledgeable person!!! many salesman’s just sneaking around each other!!! However , the salesman we worked with (Danny) was a productive and very knowledgeable person!!! Happy New Year Toyota !!! More

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Donny bought my crown gave me a great deal even though I didnt buy a car from this dealership they were able to get me the best price and was very quick process ..Also thanks to issa and tanner , i really a didnt buy a car from this dealership they were able to get me the best price and was very quick process ..Also thanks to issa and tanner , i really appreciate all the help. You best guys! More

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Donny and everyone one there was so helpful and kind. We tried many cars at different dealerships and these guys were definitely the best by far. We tried many cars at different dealerships and these guys were definitely the best by far. More

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