Donny Penn | Page 8

Donny, my rep is the best!! Donny is my rep at Gunn Honda. He keeps you informed about the progress of your car's service, if there are any problems-thoroughly discusses the det Donny is my rep at Gunn Honda. He keeps you informed about the progress of your car's service, if there are any problems-thoroughly discusses the details and options. ALWAYS has a smile on his face and is a good listener! Recommend him and the dealership highly! More

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Great service and waiting area There are at least 4 mechanics closer to home/work than Gunn is, but I continue to have great experiences with them that makes the ~40 min travel wort There are at least 4 mechanics closer to home/work than Gunn is, but I continue to have great experiences with them that makes the ~40 min travel worth it. Every employee I encounter there consistently has a cheerful, professional attitude and is a joy to interact with. And I really have to give xxxxxxto Donny here, who just seems to be so positive and happy to be working. The waiting area is also *the best* that I have ever come across and is usually stocked with coffee and donuts (Krispy Kreme). There are also a 'business' area that provides a wall outlet and dividers so I've been able to program in relative peace while waiting for work to complete on my car. More

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Donny Penn - The Best Donny is the best service technician I've worked with. He keeps me informed on the progress of my car and let's me know what needs to be done and wha Donny is the best service technician I've worked with. He keeps me informed on the progress of my car and let's me know what needs to be done and what can wait and how much it costs. No surprises with Gunn Honda service. More

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Great Service I made an appointment to have my AC repaired, arrived, and Donnie immediately got things moving. I left the Ridgeline with the service department for I made an appointment to have my AC repaired, arrived, and Donnie immediately got things moving. I left the Ridgeline with the service department for the day, was called about the problem, said fix it, and when I arrived to pick up the vehicle everything was finished. More

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Continuing finds It seems that ever since I moved out of my warranty that something other than what I took my car in for service has been found to be done. Although I It seems that ever since I moved out of my warranty that something other than what I took my car in for service has been found to be done. Although I have had a Honda since they hit the US, I have never had this much trouble. This is one reason why I bought a Honda the lack of a need to do anything other than stadard maintenance. More

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Purchase and Service I just purchased my third auto from Gunn since 2001 and, as usual, it was a smooth, painless experience. Freeman Sparks was professional, friendly an I just purchased my third auto from Gunn since 2001 and, as usual, it was a smooth, painless experience. Freeman Sparks was professional, friendly and knowledgeable. When I expressed interest in the Honda Accord Hybrid that had just been brought in to Gunn, he made certain to notify me as soon as it was ready to test drive. Patrick Ford, in finance, was most helpful and had everything ready to go when I went to his office. Every experience with Gunn, whether to purchase an auto or for auto service has been nothing less than pleasant. They are the easiest auto dealer to work with and hire the friendliest staff. I can't imagine taking my car anywhere else. More

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Won't take my car anywhere else! Always prompt, thorough and courteous. I appreciate online scheduling, quick turn around and reliable shuttle service! Always prompt, thorough and courteous. I appreciate online scheduling, quick turn around and reliable shuttle service! More

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Excellent Customer Service I have been a customer of Gunn Honda since 2001; purchased 2 vehicles from them and have had all my auto service performed at their facility. I have I have been a customer of Gunn Honda since 2001; purchased 2 vehicles from them and have had all my auto service performed at their facility. I have never had a bad experience. Every one I have dealt with has been professional, friendly and make every effort to assist me and to be sure all is to my satisfaction. I wholeheartedly recommend Gunn Honda to anyone/everyone. I'm about to purchase another vehicle. It's a safe bet it'll be from Gunn. More

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Great Service My hats off to Mr. Donny Penn and the technicians who worked on my vehicle. I live 150 miles away and normally have a very busy schedule on my days of My hats off to Mr. Donny Penn and the technicians who worked on my vehicle. I live 150 miles away and normally have a very busy schedule on my days off so I have to plan my trips for vehicle maintenance and repair around my scheduled activities well in advance. Mr. Penn gave me an estimated time for completion of the factory recall item and the scheduled maintenance during a previous visit so I used that to plan my trip. Add to that the technicians working on my Accord confirmed what I suspected, that my tires were in bad shape and had to be replaced. They didn't have the particular brand I wanted so they had to obtain them. I was pleasantly surprised when Mr. Penn notified me that my vehicle was ready well within the schedule I had formulated. To sum it up, not only does it take a great Service Advisor like Mr. Penn who can remember even the smallest detail of a previous visit, it also takes a great staff of technicians who can do the work quickly and at the highest level of quality. More

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Service as Expected My service contact is not listed below, but he should be...he was courteous, clear in his explanations of the work done and recommended and put no pre My service contact is not listed below, but he should be...he was courteous, clear in his explanations of the work done and recommended and put no pressure on me as I have experienced with other dealers in the past. As expected, your team did what was needed in a relatively timely manner and I will be back if and when needed. My contact was Ed V. More

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