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Donnie Ellis
Donnie Ellis at Genesis of South Bay

Donnie Ellis | Page 2

Service Manager

Genesis of South Bay

20433 Hawthorne Boulevard
Torrance, CA 90503

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4.7
41 Reviews
4.7

41 Reviews

Write a Review

41 Reviews of Donnie Ellis

August 31, 2026

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Employee Rating

Fast service and staff we're friendly and kind. I will recommend others to visit. More

by jahoca1968
Service Communication
Recommend Dealer
Yes
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Aug 31, 2026

Genesis of South Bay responded

Knowing that the service on your Hyundai Genesis was fast and our team treated you kindly means a lot to our service department. Hearing that you’d recommend us to others encourages us to keep delivering friendly, efficient service.

August 29, 2026

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Employee Rating

We gave them a cashiers check that was $451 more than what our actual invoice was. we've asked them to return our money and they have not. We asked Jermaine 10 days ago to take care of this and have not More

by Kammenwe
Recommend Dealer
No

Other Employees Tagged: Donnie Ellis

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Sep 03, 2026

Genesis of South Bay responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 27, 2026

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Employee Rating

They always listen and address the issue at hand, no matter what the issue is. More

by eapm510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 27, 2026

Genesis of South Bay responded

Knowing that you feel heard and that your G70’s concerns are always addressed means a lot to our service department. Donnie and our team appreciate your trust in us.

August 26, 2026

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Employee Rating

Took my vehicle in they damaged my fuel injectors and I had to come out of pocket to get them fixed. From another dealership I don't think that's right More

by smithraven32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 30, 2026

Genesis of South Bay responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 21, 2026

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Employee Rating

They workmanship and services support was done very well and they communicated with you well. More

by vmowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mr Anthony B. I forgot the the delivery driver name he was very informative what he had to do before he gave and take the cars

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Aug 21, 2026

Genesis of South Bay responded

We’re glad our service team could deliver excellent workmanship on your GV80 Coupe and keep you well informed. Knowing this made your visit a positive experience means a lot to us.

August 18, 2026

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Employee Rating

I was 100% satisfied with the service of Genesis of South Bay!! It was an amazing experience! More

by psh0521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Lee

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Aug 18, 2026

Genesis of South Bay responded

Knowing that you were completely satisfied with your G80 service means a lot to our service team. Donnie appreciates your recognition and is glad to have helped.

August 04, 2026

Dealership Rating
Employee Rating

Everything about our experience from A to Z was excellent Benson was exceptional! Definitely would recommend this dealership More

by hareford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benson

Print
Aug 04, 2026

Genesis of South Bay responded

Knowing that every step of your service visit felt excellent means a lot to our service team. We’re glad we could provide exceptional care for your Genesis GV70, and we appreciate your recommendation.

July 28, 2026

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Employee Rating

Always treated like a VIP. Thank you Jose for the great service and the hospitality SB Genesis. #Genesisforlife More

by joegarcia0035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose

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Jul 28, 2026

Genesis of South Bay responded

It’s great to hear you felt like a VIP. Thank you for trusting us with your Genesis GV70 and for acknowledging our hospitality. Donnie and the team look forward to your next visit.

July 28, 2026

Dealership Rating
Employee Rating

Es un lugar donde la personas te resiven con una sonrisa y donde te hacen sentir como en casa More

by gonle566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 28, 2026

Genesis of South Bay responded

Thank you for sharing your experience. We’re happy Donnie and the team greeted you with a smile and made your Genesis GV80 service feel like home. We look forward to assisting you again.

July 24, 2026

Dealership Rating
Employee Rating

Very nice facility/waiting area. Pleasant and competent personnel. Work performed on time as promised. More

by chipmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2026

Genesis of South Bay responded

Thank you for highlighting our facility and team’s efforts. We’re glad Donnie and our staff completed your service as scheduled. We appreciate your trust in Genesis and look forward to your next visit.

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