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Donnie Ellis
Donnie Ellis at Genesis of South Bay

Donnie Ellis

Service Manager

Genesis of South Bay

20433 Hawthorne Boulevard
Torrance, CA 90503

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Donnie Ellis

September 18, 2026

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Employee Rating

This dealership is very clean and the staff are very helpful and courteous. The work was quick a d efficient. More

by LADYRJW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2026

Genesis of South Bay responded

Your note about our clean facility and courteous, helpful staff shows exactly what we aim to provide. We’re glad the service on your Genesis G80 was quick and efficient.

September 17, 2026

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Employee Rating

Our 2025 G70 just had its first service by Genesis of South Bay. Benson Chin was (and will always be) our service advisor. He was a pleasure to work with and his Service Dept technicians provided the lev More

by robert@urbanalpha.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benson Chin

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Sep 18, 2026

Genesis of South Bay responded

Expert care is at the heart of how our service department operates. Knowing you found working with our team a pleasure and that your G70 received the attention it deserves is truly rewarding.

September 11, 2026

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Employee Rating

My experience with south bay genesis. The staff and team was very professional and the waiting area and restroom was cleaned . It a 10/10 in my eyes More

by john.fredrick08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2026

Genesis of South Bay responded

Professionalism and immaculate facilities are central to how our service department operates. Hearing that you rated the service on your Genesis GV70 a perfect 10 and appreciated our staff’s care and the spotless waiting area and restroom means a lot to us.

September 08, 2026

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Employee Rating

Treated with courtesy and professionalism. Jason went the extra mile to answer my questions and provide advice. More

by dlpicard
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Lee

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Sep 09, 2026

Genesis of South Bay responded

Knowing that you felt treated with courtesy and professionalism means a lot to our service team. Our service team is pleased we could go the extra mile in answering your questions and offering advice during your Genesis G80 service.

September 08, 2026

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Employee Rating

Great service department. Donnie and Jose provided fast and courteous service. Waiting area was pleasant. More

by HARRYRAM44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 08, 2026

Genesis of South Bay responded

Knowing you found our service both fast and courteous means a lot to our team. Donnie will be happy to hear your kind words, and we’re glad the waiting area was comfortable while we cared for your Genesis G80.

August 31, 2026

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Employee Rating

Fast service and staff we're friendly and kind. I will recommend others to visit. More

by jahoca1968
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Genesis of South Bay responded

Knowing that the service on your Hyundai Genesis was fast and our team treated you kindly means a lot to our service department. Hearing that you’d recommend us to others encourages us to keep delivering friendly, efficient service.

August 29, 2026

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Employee Rating

We gave them a cashiers check that was $451 more than what our actual invoice was. we've asked them to return our money and they have not. We asked Jermaine 10 days ago to take care of this and have not More

by Kammenwe
Recommend Dealer
No

Other Employees Tagged: Donnie Ellis

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Sep 03, 2026

Genesis of South Bay responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 27, 2026

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Employee Rating

They always listen and address the issue at hand, no matter what the issue is. More

by eapm510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 27, 2026

Genesis of South Bay responded

Knowing that you feel heard and that your G70’s concerns are always addressed means a lot to our service department. Donnie and our team appreciate your trust in us.

August 26, 2026

Dealership Rating
Employee Rating

Took my vehicle in they damaged my fuel injectors and I had to come out of pocket to get them fixed. From another dealership I don't think that's right More

by smithraven32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 30, 2026

Genesis of South Bay responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 21, 2026

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Employee Rating

They workmanship and services support was done very well and they communicated with you well. More

by vmowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mr Anthony B. I forgot the the delivery driver name he was very informative what he had to do before he gave and take the cars

Print
Aug 21, 2026

Genesis of South Bay responded

We’re glad our service team could deliver excellent workmanship on your GV80 Coupe and keep you well informed. Knowing this made your visit a positive experience means a lot to us.

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