Donnie Barnes

Predatory, disorganized, unethical, SCAM “dealership”! When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so th When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so that I could get off my ~35 hour flight with my baby and bags in tow, pick up the car, and drive off. We agreed to the price, they said it was mine, I got insurance. When I landed in the USA, I spent $200 on an Uber to the dealership with my family and luggage in tow, having been assured we would be in and out in under an hour - just to be told they made a mistake and didn’t have the vehicle I purchased after all. They can’t look up their inventory online, so they drove me around the lot for an hour only to determine they didn’t have a similar vehicle for sale under $28,000 and instead INSIST I should finance a $35,000 new vehicle (no thanks.) They were rude, pushy, and outright nasty when I didn’t cave into their pressure. Waste of $300 on Ubers to/from, waste of three hours of my time while exhausted. It is inexcusable they don’t know what inventory they have. The GM Feras refused to speak with me and never returned my calls. Ended up going to Arrigo and it was night and day, a clean honest transaction with a reputable dealership - highly recommend not bothering with Rick Case. More

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Service was excellent. Thank Angie Phagoo for your amazing service Good job wish the best for you Thank Angie Phagoo for your amazing service Good job wish the best for you More

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DO NOT TRUST RICK CASE HYUNDAI My mother’s A/C went out in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling around to several dealerships I spoke with Derrick Webber (Customer Relations Specialist) at Rick Case Hyundai in Plantation. He sent me a text with several Hyundai Kona models to choose from. My mother liked the red one so he gave us a lease price of $1,000 down and $275 per month for a 36-month lease and 10,000 miles a year. I confirmed this with him twice. Once via text and once via email. I made an appointment for the following day. When we arrived no one knew who the xxxx Derrick Webber was. They handed me off to the next salesperson that was up who knew nothing about what I worked out with Derrick. After waiting for over an hour. I was told the price was $5,000 dollars out of pocket and well over $300 a month. When I asked what was going on and that I confirmed with a Rick Case employee the terms of that particular car they said they had no clue how he came up with those figures and basically played dumb. The bottom line is this was a classic bait and switch scam that everyone should be aware of. As we were leaving, I could see them all laughing for wasting our time and they could care less almost like “this one got away but we will get the next sucker who falls for our scam” Has anyone else had a similar experience with this con-job dealership? More

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Very professional and helpful. I will recommend family and friends to buy there next vehicle from here. I will recommend family and friends to buy there next vehicle from here. More

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I’ve been doing business with Rick Case for over 6 years and I love every Hyundai Tucson I have purchased. They’re very helpful and courteous. I will give them a perfect 10 for their excellent job. and I love every Hyundai Tucson I have purchased. They’re very helpful and courteous. I will give them a perfect 10 for their excellent job. More

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The best they was very nice and they finish my car in time thank you so much time thank you so much More

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The professionalism and dynamism of the Hyundai Plantation team were amazing. I think I made a good choice coming to you. Keep it up and you will have guaranteed customers satisfaction. Plantation team were amazing. I think I made a good choice coming to you. Keep it up and you will have guaranteed customers satisfaction. More

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Horrible service had and appointment for 9:30 didn't leave there until 2:30 before Donnie try to sell me a suv instead of fixing my car because when I buy my car Mauricio put the wrong mileage 44000.00 leave there until 2:30 before Donnie try to sell me a suv instead of fixing my car because when I buy my car Mauricio put the wrong mileage 44000.00 instead of 4000 and Donnie is so out of place because I told him I have to talk to my husband about getting a jeep for the car I have, if I ever gonna get another car from there I do not want Donnie as my sales rep! And that Trinidad nuff!!thanks to the guy with the hearing aid for helping me he has good customer service,sorry I forgot your name More

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My sales advisor Donnie Barnes was very patient with me. This is the third vehicle I bought from him, very good service! This is the third vehicle I bought from him, very good service! More

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I received world class excellent customer service and advice from my service advisor, Al Izzo. advice from my service advisor, Al Izzo. More

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