Donna Windsor | Page 9

Car buying. .. The sneaky way. Jax CJDR is why so many do not trust big dealerships. My wife went to buy a used vehicle. Advertised price was around $29k. S .. The sneaky way. Jax CJDR is why so many do not trust big dealerships. My wife went to buy a used vehicle. Advertised price was around $29k. Salesman Chris was good. He did what all salesmen would. However, this is where it went downhill. After a short test drive, financing approval was told to her. She went to signing with Reggie, was hurried through, and left with her vehicle. While driving home, she noticed some play in the steering. I drove the vehicle and confirmed the issue. I promptly took the vehicle back to the dealer and the service rep informed me the pitman arm was loose. Thank goodness it didn't come off while she was driving or the dealerships name would have changed to "My last name" CJDR. That issue was fixed by the dealer. About a week later, she contacted the finance company reference her payment plan, due date, etc. She was informed by the finance company that the contract had not been approved. They needed additional information. She was finally approved after approximately three weeks, in the amount of $37,000. After this, I asked to review the paperwork. Come to find out,, Reggie had slipped in the "Platinum" warranty without notifying her. Florida law states, 'The dealership MUST disclose any warranty terms, obligations, or conditions". This was not conveyed or disclosed to her by Reggie. Additionally, federal law states, Warrantors provide consumers with detailed information about warranty coverage. (Magnuson-Moss Warranty Act.) Again, she was not informed of the "platinum" warranty by Reggie. Lastly, the Federal Trade Commission requires dealers to disclose information about the warranty and the consumers rights in a clear and easy to read document. However, Reggie never disclosed the warranty, informed her about it, or showed this document to her. As a Veteran and lifelong public servant, I will NOT recommend this dealership to any of my friends or family. It is abhorrent that a dealership would prey on people like this just to make a buck. Lastly, she attempted to refinance the vehicle in an attempt to lower the interest rate and monthly payment. However, this will not be able to happen due to the additional almost $3k Platinum warranty that has put us upside down on this vehicle and to reiterate, Reggie did not disclose. More

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They were very easy to deal with. It was easy to set up an appointment and they finish the work very quickly. I highly recommend. It was easy to set up an appointment and they finish the work very quickly. I highly recommend. More

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BEWARE! !! We bought a brand new Jeep. Had it 3 days, in the shop. Got it back and 3 days later in the shop again. The app shows it had electircal work done a !! We bought a brand new Jeep. Had it 3 days, in the shop. Got it back and 3 days later in the shop again. The app shows it had electircal work done at 6 miles. Long story short, the GM told his salesperson that there was nothing he could do. Didn't even have the guts to do it himself. I mentioned an attorney and was told they will; no longer speak with mne. 3 electrical issues in a brand new Jeep in less than 30 days and they want to hide and deflect instead of doing what is right and swapping it out. DON'T BUY HERE and Jeeps aren't built like they used to be. More

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Got my car in quickly and done an excellent job serving my Chrysler 300. Thank you . my Chrysler 300. Thank you . More

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This was an amazing experience start to finish. The scheduling process, drop off, getting additional work completed, as well as follow up and recalls scheduled. I absolutely will be returning and a The scheduling process, drop off, getting additional work completed, as well as follow up and recalls scheduled. I absolutely will be returning and attempting to get the same service advisor that I have had previously. More

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Caleb Truque and Tony (sales manager) are a waste of time. Could have saved me an hour drive that they were not looking to purchase my Jeep and only wanted to try and sell my a trade. Beyond annoying. T time. Could have saved me an hour drive that they were not looking to purchase my Jeep and only wanted to try and sell my a trade. Beyond annoying. TERRIBLE customer service. More

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NEVER GOING BACK! !! $321.00 just for one hour quote for repairs on Jeep Grand Cherokee (did not touch the car wrong diagnosis). Dropped off Jeep on Wednesday did not !! $321.00 just for one hour quote for repairs on Jeep Grand Cherokee (did not touch the car wrong diagnosis). Dropped off Jeep on Wednesday did not get a quote until Monday and it came in at $16,000.00. Service person offered to buy the Jeep said he was looking for second car. Got a second opinion on repairs need, glad I did, repair bill only 2600.00. More

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Misty took care of my unexpected Jeep dash lights with great customer service. Always a plus having a shuttle for customers. great customer service. Always a plus having a shuttle for customers. More

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