Donna Shankman

THIS is how a BMW dealership SHOULD be. From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire team in West Palm Beach is first class. You’ve got two new customers for life. Thank you! More

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We had another amazing experience at Braman BMW Palm Beach thanks to Donna Shankman. This is the second BMW we’ve purchased from her, and she truly goes above and beyond every time. Donna recently helpe Beach thanks to Donna Shankman. This is the second BMW we’ve purchased from her, and she truly goes above and beyond every time. Donna recently helped my grandfather with his new BMW X3, and even though he can be a tough customer, she showed incredible patience, professionalism, and care throughout the entire process. Her knowledge and genuine dedication made the buying experience smooth and enjoyable for all of us. Donna is hands down the best client advisor in Florida, and the reason we’ll continue coming back to Braman BMW Palm Beach. More

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*****Braman-BMW-Electric Nightmare***** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for a recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. ***My Braman experiences have been nothing short of deceptions, lies, sales misconduct, lack of integrity and an overall unethical sales culture.*** Sold me a defective vehicle-Unreal!!! https://www.youtube.com/@jaearn3164/shorts More

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Bad service . Bad management horrible consumer service … front and back of the house is bad Bad management horrible consumer service … front and back of the house is bad More

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Great dealership, dishonest salesman. Many other fine people to work with here. I recommend Donna Shankman. Many other fine people to work with here. I recommend Donna Shankman. More

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Donna is great to work with. This is my 5th car with her. She is always available and responsive. I look forward to my next purchase with her. This is my 5th car with her. She is always available and responsive. I look forward to my next purchase with her. More

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Donna is the best!! I had lived in Palm Beach for 15 years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with Braman BMW. After moving to Ft. Lauderdale I started doing business with the local BMW dealer near my home. Big mistake! I quickly realized that my new local dealer could not compare to the level of excellence and professionalism that Braman is famous for. Donna is a complete joy to work with. She is professional, knowledgeable, friendly, and personable. Donna is totally committed to provide the ultimate world class customer service her clients expect and deserve. She went above and beyond the call of duty to insure my complete and total satisfaction. I look forward to many more purchases with Donna and Braman. Put simply, Donna and Braman are the best of the best! More

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Donna Shankman is very focused lady and knows how to close a deal. This is my second BMW bought with Donna. She has the knowledge and BMW interest at heart. Neil T. Empson Empson USA Inc. close a deal. This is my second BMW bought with Donna. She has the knowledge and BMW interest at heart. Neil T. Empson Empson USA Inc. More

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Donna was outstanding! This was my best car buying/leasing experience that I have ever had, because of Donna. Donna is very professional, knowledgeable, patient, attentive, honest, and goes out buying/leasing experience that I have ever had, because of Donna. Donna is very professional, knowledgeable, patient, attentive, honest, and goes out of her way to help her clients. We actually handled all the details on the phone the day before I met her and took delivery of my new car. She went to bat for me and was able to get me the price I needed. I will highly recommend Donna to everyone I know who is in the market for a car. I love you Donna! More

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Donna thank you for your excellent professional service on our new x3. You made our lease from NY extremely easy. Also thanks for airport pickup. on our new x3. You made our lease from NY extremely easy. Also thanks for airport pickup. More

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