Donaven Pierce
Donaven Pierce at BMW of Toledo
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Donaven Pierce

Sales Manager

BMW of Toledo

7600 Central Ave
Toledo, OH 43617

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87 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

34 yrs, 9 mos

Languages Spoken

English English

Georgian Georgian

not yet
rated

87 Reviews

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87 Reviews of Donaven Pierce

April 05, 2024

Dealership Rating
Employee Rating

I’ve purchased my cars here for 25 years, that speaks volumes and would again More

by bmw8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 05, 2024

BMW of Toledo responded

We are so grateful to have had your loyal business for so many years! Thank you for being part of the BMW of Toledo family.

July 20, 2022

Dealership Rating
Employee Rating

I dislike leaving one star reviews, it means something went very wrong - Full disclosure, I should have demanded everything stated n conversations be in writing. I also thought I was dealing with a repu More

by stevee391
Recommend Dealer
No
Jul 21, 2022

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention allowing us to look into this further. We worked the deal ahead of time as you requested due to being out of town. We answered all questions and provided the service reports you requested. You asked about financing upfront, so we submitted your credit application and presented you with the BMW FS approval. That approval was then sent to you, both in writing and explained during a phone call with Finance. We also stated we would ultimately need to inspect your trade-in vehicle once you arrived, same as you had the right to inspect the vehicle you were purchasing. Once we inspected your trade-in, we honored the Carfax value we originally presented to you. We have no notes of brake pulsation at any time nor was it mentioned after test driving the vehicle before purchase. Once in finance, we went back over all numbers and approval before you signed any contracts. You were provided copies of the signed contracts for your records.

Sep 16, 2022

stevee391 responded

Update- DO NOT BUY FROM THIS DEALER Just had a flat tire, usually no big deal. Go to the trunk, pull out the tow hook and the lug lock. Ohhh - there empty - again cant happen on a CPO BMW. If you want a picture I can provide that. Do your self a favor, buy your BMW from a reputable source, cant just rely on the BMW network to get you to a decent dealer. shame.

December 09, 2021

Dealership Rating
Employee Rating

Unfortunately I was scammed here. I was rather expecting a more pleasant experience but they really have a smooth con going here so it was hard to detect and will cost me for years to come and right after t More

by Talia
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Iseler

Dec 10, 2021

BMW of Toledo responded

Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Unfortunately, we are unable to find any information under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? When were you at our dealership? How can we contact you? Please forward this information to customersupport@yarkauto.com. Thank you again for bringing this to our attention and we look forward to hearing from you.

January 30, 2021

Dealership Rating
Employee Rating

Always love the service. Super friendly, love Sammy! Came in for a routine oil change and got a rental, couldn’t have been more convenient More

by DEEWARD07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2021

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 27, 2021

Dealership Rating
Employee Rating

Best purchase experience ever. Steve Messinger & Scott Moewe were fantastic. Kyle, Ed (Tech) & Teresa in parts were awesome. BMW Of Toledo is 5 Stars for sure!!! More

by tim.eltschlager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 02, 2021

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 15, 2021

Dealership Rating

Salesmen was excellent and helpful. Guy writing up my car sale needs more training. had to make extra trip to get my papers. Glen went out of his way to make me happy. Love my car you all did a great job. More

by S1ROCHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mason Bryan, Glen Maiden

Jan 19, 2021

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Jan 20, 2021

S1ROCHE responded

Bryan did not go over any thing about what I was being charged. he just want to charge me extra money each month to have my car washed and oil changed. Had to go back to get my sale papers. Found I was charged for extra stuff that was not told to me. The price I agreed to ended up costing about 2000 Dollar more than I wanted. Process took so long and learned nothing. He put papers in an envelope and when I got home ,sale papers were not there. Have to say I did feel scammed. Love my car, but he should have gone over the sale with me.

January 05, 2021

Dealership Rating

We turned in our lease car and bought a used car, Great used car very happy with sales and finance team!!! Thank you all so much for working with us! The Toedter’s More

by WHTOEDTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2021

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 31, 2020

Dealership Rating
Employee Rating

The team at Yark BMW of Toledo is incredible and treats me like family. This is my 9th purchase from them and they never disappoint. The service team is always amazing as well. Highly recommend! More

by DonY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2021

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 18, 2020

Dealership Rating

Sammy was great. Our purchase and follow up by Sammy was outstanding. Bailey spent time with us to learn about all the electronics. She was great at getting us started on using our 2019 330i x-drive. Foll More

by RFMICHAEL1951
Customer Service
Friendliness
Recommend Dealer
Yes
Dec 21, 2020

BMW of Toledo responded

Thank you for your review and rating us 5 stars! We appreciate your business and look forward to serving you again in the future!

December 17, 2020

Dealership Rating

We found a van online that we really loved. Our grandfather has always spoken so highly of BMW of Toledo. We could not have been more disappointed. Although our salesman was kind and polite, our ex More

by Meghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mason Bryan , Dan Schoen

Dec 18, 2020

BMW of Toledo responded

We apologize your experience has led you to leave us a negative review. Your satisfaction is our top priority and have forwarded your review to proper management for further information. Our market based pricing is explained online with our inventory. We try our best to make it clear to each of our customers through our base statement, that we rarely discount the price of vehicles because of live market pricing. We eliminate the back and forth negotiating by making sure we have some of the best prices in the market, the internet does the negotiating for you, so to speak. You may pay more somewhere else with the illusion you are getting a better price just because you were able to negotiate. We provided Carfax and market report showing we were the lowest priced vehicle with relative miles. We offered to pay for another key but because we are not a Honda dealer we informed you that you would need to order from Honda. We hope you can accept our sincere apology and please know that it is never our intention to have any of our customers feel less than satisfied with their experience.

Dec 18, 2020

Meghan responded

Thank you for that. Yes, after our grandfather called and spoke with someone, I was offered reimbursement for a second key. I appreciate that very much.

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