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Donald Mast
564 Reviews
564 Reviews
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564 Reviews of Donald Mast
Verified Customer
December 14, 2024
We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More
by joeb
Other Employees Tagged: Ryan Holcomb, Brooks Falzone , Gatlin Hatcher
November 24, 2024
EXCELLENT body shop repair work by Scott & his Crew on recent my F150 Hood Repair. recent my F150 Hood Repair. More
by Jim Sefcik
Other Employees Tagged: Ryan Holcomb , Scott Ronning
November 24, 2024
Where do I start! ? These guys are the best! Was able to get scheduled service within a day Don was top notch in communication and not trying to push add ons just what ? These guys are the best! Was able to get scheduled service within a day Don was top notch in communication and not trying to push add ons just what I came for. I was out of there in few hours while I sat in lobby which was comfortable and very clean. Will be back! More
by ETOMASKO85
November 06, 2024
As always, Walker Ford performed as I have come to expect. This trip was an expensive one, but wasn't a shock due to Don Mast's excellent care and professional performance. He kept us informed through expect. This trip was an expensive one, but wasn't a shock due to Don Mast's excellent care and professional performance. He kept us informed throughout the process, correctly predicting an overnight stay for the vehicle, and arranged for transportation. Well done! More
by twovirginiaguys2000
October 06, 2024
Stopped in last minute for a tire pressure problem. I was courteously and professionally greeted by Don Mast, then advised on how best to handle the issue. Problem was resolved a few hours later. Outst I was courteously and professionally greeted by Don Mast, then advised on how best to handle the issue. Problem was resolved a few hours later. Outstanding customer service. This might just be the dealership I am looking for! More
by BOOGERS1958
October 01, 2024
Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More
by KSIMPSON1
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Mike Murray, Steve McHenry, Shelley Ritter, Brooks Falzone , Gatlin Hatcher
September 12, 2024
I've been a satisfied customer for over 20 years with no plans of going anywhere else! plans of going anywhere else! More
by RHANKIN
Other Employees Tagged: Brian Kirk
