Donald Maddran

Toyota of Richardson responded

Thank you for your continued trust in our service team! We're thrilled to hear that you've had a great experience with us while servicing your Tundras. Our service advisors work hard to provide knowledgeable and reliable support, and we’re glad they've met your expectations. We look forward to continuing to take care of your vehicles in the future!

Toyota of Richardson responded

Thank you for your kind review! We're thrilled to hear that you had a positive experience with our courteous staff and enjoyed the ambiance while waiting for your car. We always aim to provide a comfortable and helpful environment, and it’s great to know we met your expectations. We look forward to assisting you again in the future!

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Beth provided excellent service and that you were impressed with both Toyota and our team. We truly appreciate your feedback and look forward to assisting you again in the future!

Toyota of Richardson responded

Thank you for the wonderful review! We're thrilled to hear that you experienced efficiency and great service from all of our employees. It's our goal to provide top-notch service every step of the way, and we're glad we could meet your expectations. We look forward to assisting you again soon!

Toyota of Richardson responded

Thank you for your wonderful review! We're thrilled to hear that Lee Schuster provided you with such helpful and thorough service. Going above and beyond to keep our customers informed is what we strive for, and we’re glad Lee made your experience a great one. We appreciate your feedback and look forward to assisting you again in the future!

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that our team was professional, helpful, and knowledgeable. We truly appreciate your feedback and look forward to serving you again in the future!

Toyota of Richardson responded

Thank you for sharing your experience with us! We're glad to hear that Patrick Kelly provided you with courteous and helpful service during your visit. Your decision to replace the tire for safety reasons was a wise one, and we're happy we could assist you in resolving the issue. Providing a safe and positive experience for our customers is always our priority, and we appreciate your feedback. We look forward to serving you again in the future!

Toyota of Richardson responded

Thank you for your feedback! We’re glad to hear that your experience with our service department has been outstanding. Providing attentive and efficient service is a priority for us, and we're happy that we've met your expectations. If you need anything in the future, feel free to reach out. We appreciate your continued trust in us!

Toyota of Richardson responded

We are truly grateful for your positive feedback and recommendation. Providing excellent service is our top priority, and we're delighted that your oil change experience met your expectations. Your willingness to recommend us to friends and family is the highest compliment we can receive. Thank you for choosing our service center and for your trust.

Toyota of Richardson responded

We sincerely apologize for the unsatisfactory experience you encountered during your recent visit to our service center. We take great pride in our efficiency and customer service, and it's clear we fell short of our standards in your case. The extended wait time for your oil change and wheel rotation is not typical of our service, and we understand how frustrating this must have been for you. We are equally concerned about the behavior you described from our front desk staff. Rudeness and dismissive attitudes have no place in our organization, and we assure you this will be addressed immediately. Regarding the missing tire caps, we take this allegation very seriously. We would like to investigate this matter thoroughly and make it right for you. We would greatly appreciate the opportunity to discuss your experience in detail and find a resolution. Please contact Maria Arenas directly at marenas@vtaig.com. She will personally oversee your case and ensure that your concerns are addressed promptly and appropriately. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve our services. We hope to regain your trust and provide you with the exceptional service you deserve.