Donald Maddran

Toyota of Richardson responded

Thank you for choosing Toyota of Richardson for your service needs while traveling! We're glad our convenient freeway location made it easy for you to get the service you needed before continuing your journey. We appreciate your trust and are happy we could help get you safely back on the road.

Toyota of Richardson responded

Thank you for the positive feedback about our team! We appreciate your input about improving communication on service timing and will work to enhance this aspect of our customer experience.

Toyota of Richardson responded

Thank you for sharing your wonderful experience with our service team. We're delighted to hear that our staff provided you with the professional and respectful care you deserved. It's particularly meaningful to know that we communicated clearly throughout your visit and completed everything as promised. Your recognition of our team's honesty and dedication to customer care truly brightens our day. We're grateful for your trust and appreciate you recommending our services to others who need dependable care for their vehicles.

Toyota of Richardson responded

We are grateful for your positive feedback about our customer service team. We understand that extended wait times can be challenging, and we recognize this was likely due to the recall service you mentioned. Your patience during this process is truly appreciated, and we're pleased to hear that despite the longer wait, your overall experience was positive. Thank you for taking the time to share your thoughts with us.

Toyota of Richardson responded

Thank you for taking the time to share your experience. We truly appreciate hearing that you found our service both efficient and thorough. It means everything to us knowing that we consistently provide proper care for your vehicle and that you can count on us for quick, quality service. Your trust in our team is valued, and we look forward to continuing to serve you well in the future.

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our team! Your kind words about our welcoming atmosphere and clean facilities mean so much to us. We're especially pleased that our service center staff provided you with exceptional care during your visit. Creating a friendly and comfortable environment for every customer is something we take great pride in, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your feedback!

Toyota of Richardson responded

We are delighted to hear that you continue to experience excellent service with us. Your loyalty and trust mean everything to our team, and we truly appreciate you taking the time to share your positive experience. We understand your concerns regarding the credit card surcharge and value your feedback on this matter. Your continued satisfaction remains our top priority, and we look forward to serving you again in the future.

Toyota of Richardson responded

We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access. We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.

Toyota of Richardson responded

We genuinely appreciate your wonderful feedback about the respectful and kind treatment you consistently receive. It means everything to us that our team takes excellent care of both you and your vehicle. Your recognition of our commitment to treating every customer with genuine respect and attention truly brightens our day. We're honored to have earned your trust and look forward to continuing to provide you with the outstanding service experience you deserve.