Donald Duncan

Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Today I honestly can say I am so disappointed and regret purchasing my car from here. This dealer does not know the meaning of words like loyalty, quality, trustworthiness, integrity. When I have to bring my truck in 4 times for the same complaint over 6 months and be told “that’s normal”, then after the third time have the front differential FIXED (poorly), not replaced. That is why FORD has a poor reputation. I purchased my certified pre owned F150 with the extended bumper to bumper warranty so I could have a worry free experience. But last week I’ve had enough. I make an appointment which takes 3 months btw. (It seems there is a common them here) for, you guessed it the differential that is still not right and should have been replaced, not fixed only to be told, there’s no errors on the machine. Why do we need mechanics if it’s just about plugging a machine in and reading error codes. So I have to come back 3 more times to get it fixed? The sunroof doesn’t open and last time I heard something break and literally rattles when I’m driving. “It’s just dirty and not covered under the warranty.” Can you change the breaks, they squeal and I don’t feel safe. “They’re only 85% worn, you don’t need to change them.” The transmission feels strange, maybe you can change the oil so it runs smoother. “????????”. I ordered a lightning through you over 16and my 3 friends already got they’re serial numbers. Any news about my truck? “We have no idea about anything. But we need our loaner car back. Hey did you want to buy tires?” Even after talking with the owner of the dealership. I get nothing done. There is no hope. And I have had it with this horrible customer service. More

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I have had good luck with my vehicle purchases, I have purchased 7 cars here. purchased 7 cars here. More

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We have been satisfied Maplecrest Ford customers for the past 23 years! We purchased our first minivan from Tom Giordano in 1997 and most recently purchased a Ranger from his daughter Emma. This dealersh past 23 years! We purchased our first minivan from Tom Giordano in 1997 and most recently purchased a Ranger from his daughter Emma. This dealership is a class act and has served our family well! More

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The staff and management team at Maplecrest Ford are the best! They worked hard to get the car I wanted and gave us a terrific deal. I would strongly recommend them and am extremely happy with the vehicle a best! They worked hard to get the car I wanted and gave us a terrific deal. I would strongly recommend them and am extremely happy with the vehicle and the experience!! More

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Emma was incredibly helpful throughout the sales process. She was very knowledgeable, friendly and informative pre-sale. Post-sale, I decided to customize my new Ranger. Emma was a great resource for helping She was very knowledgeable, friendly and informative pre-sale. Post-sale, I decided to customize my new Ranger. Emma was a great resource for helping to identify and select after-market parts and accessories. She eagerly handled all the details - ordering the parts and coordinating the installation with Maplecrest Ford service flawlessly. Another outstanding experience with Emma and the entire staff at Maplecrest. More

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Although we live almost 40 minutes from the Maplecrest location in Mendham we make it a point to get our Vehicles we’ve purchased or leased from them to be serviced at their excellent service department. location in Mendham we make it a point to get our Vehicles we’ve purchased or leased from them to be serviced at their excellent service department. No different just the other day to replace a blown tire and a damaged rim. Set pricing you can trust especially on name brand tires as low as you will find anywhere. Excellent work and price, THANK YOU! Pete & Jennifer Kelly More

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Came in with the little wife and worked with Micky Hendricks. He’s a great guy, honest shooter and was very helpful. Even after the deal was done he stayed with us and answered all our questions about Hendricks. He’s a great guy, honest shooter and was very helpful. Even after the deal was done he stayed with us and answered all our questions about our new 2020 Ford Escape. More

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DISHONEST Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, many attempts. Tried to upsell parts that weren’t needed. Falsified invoices pertaining to mileage on vehicle. More

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Excellent sales experience! I was thoroughly impressed with my sales experience from start to finish. There was no pressure, All of my questions were properly addressed, I was s I was thoroughly impressed with my sales experience from start to finish. There was no pressure, All of my questions were properly addressed, I was smoothly guided through the entire process. I was not pressured into anything I didn't want. James ensured I got what I was looking for at the vest price possible. More

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Wonderful customer service Was contacted to perform a test drive of the new 2018 Ford Expedition. An appointment was made conviently, i was reminded of my appointment via text m Was contacted to perform a test drive of the new 2018 Ford Expedition. An appointment was made conviently, i was reminded of my appointment via text message day before. I also scheduled a service for my vehicle while i was having my test drive. Salesperson Oliva was pleasant and knowledgeable, Don in Service was efficient, the showroom and service room were both clean and inviting. When i returned i was in and out quickly. It was a pleasure and always is. Would definately recommended. More

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