Don Thomas

Perfect service Don was perfect in all aspects. I told him what I was there for and we got it all done the next, no questions or hassle at all. Don was perfect in all aspects. I told him what I was there for and we got it all done the next, no questions or hassle at all. More

Report | Print

We purchased both a 2013 Prius III and 2013 Highlander Limited on Sunday, December 23, 2012. We were pushed to purchase before Christmas, so that our 1997 Toyota Camry could go through repairs and be gif Limited on Sunday, December 23, 2012. We were pushed to purchase before Christmas, so that our 1997 Toyota Camry could go through repairs and be gifted to our granddaughter before she would return to school in January. We purchased one of our Camrys from Oxmoor Toyota; however, they have performed work/repairs for us on three different Toyotas through the years, so, to us, it made sense to begin our shopping at that dealership. Service at Oxmoor, for us, has been exceptional. The environment was friendly, and we really didn't feel pressured by our salesman, Don Thomas, which for most of us, who would rather take a beating than shop for card, is a definite plus. This is especially to his credit, since it was two days before Christmas, and he was driving to Tennessee after finishing with us, for a family visit. We arrived around 1:00 P.M., and we were the last customers, leaving around 7:00 P.M.! Our salesman, Mr. Thomas, was knowledgeable on most features and operations of the vehicles; however, he was not familiar with the current crash test information regarding the Prius, and therefore unable to provide information. As I stated, though, he didn't rush us, and he did take time with us to drive both vehicles. I do have to say that he didn't have a difficult "sales job" with us. Having happily driven Toyotas since the early '80s, we were pretty certain we would buy another Toyota. We had researched the Prius, and talked with current owners; we are interested in doing what we can for the environment, so owning a Hybrid for our daily city driving and for short trips was important to us. Since we are retired, and hopeful for travel, we decided on the Highlander Limited; we wanted an SUV which could seat 6 passengers, to include children and grandchildren on road trips. The only hassle came, and a long hassle it was, with pricing. We know that Don Thomas was just doing his job, but we don't really believe we got the best "deal" we might have by not shopping at other dealerships, considering we purchased two brand new 2013 vehicles at one time! We know this doesn't happen often; but, we had driven our two vehicles for 15 and 19 years, and plans were made for them with grandchildren. Our experience overall was excellent, but again, we were disappointed that we didn't do better on pricing. We are retired seniors, were buying two days before Christmas, and after six or so hours, we were worn out. We really didn't want to shop around, during the holidays, so we opted for the purchases. After two months, we are extremely happy with both of our purchases, although the Prius is winning out, at this point, as "Most Driven." In addition, we were also a little bothered that the dealership couldn't see their way clear to give us a Kitchen Aid grill; boxes were sitting around from an earlier promotion on "used" cars. Imagine, we just bought two NEW high-end Toyotas, and a grill was too much for a giveaway!!!! Really, how often does a customer purchase two new vehicles at the same time??? Instead, we ended up with what was the current giveaway... a used (taken from the showroom because there were no new ones left), flocked Christmas tree, pieces of which our granddaughter is still cleaning from our Camry because we hauled it without a box! We do want to mention that a gentleman, named Richard Edmonson, stepped in to help us before we left that evening. He wasn't happy with the clean up effort of the new vehicles, and promised they would be ready the next day for pick up. Yikes! Christmas Eve, but that is when we made two trips back to Oxmoor Toyota. Mr. Edmonson was so accommodating and friendly, and was an amazing representative for the Oxmoor dealership (they all aim to please); he was so insistent that we leave as happy customers! Speaking of happy customers, seems like someone from the Oxmoor dealership might want to make things right, and give us a call to come back and pick up a grill! More

Report | Print

Don Thomas spent quite a bit of time and effort to get me all the information I needed about the various Prius models I was interested in. I was turning in a three-year-old, leased Prius (from Oxmoor Toyota all the information I needed about the various Prius models I was interested in. I was turning in a three-year-old, leased Prius (from Oxmoor Toyota) and wanted a hybrid with more cargo room. I was also looking at the Lexus hybrid and considering other hybrid options. Don's effort reassured me that Oxmoor Toyota would continue to be a responsive dealership. I had been very pleased with Donna Skaggs' help with service for the 2010 Prius. Also Lauren Waldman worked efficiently with us to get us excellent rates for financing. I preferred financing rather than leasing this time. The Prius V I chose was available on the floor. I really like it and the size is perfect. Don continues to answer questions and to be very helpful. Good work. Excellent customer service. And good quality product. More

Report | Print

Don was actually our second salesman, as our first salesman did not know the vehicle and was not working when he told me he would be at the dealership. Don was extremely knowledgeable about the Camry salesman did not know the vehicle and was not working when he told me he would be at the dealership. Don was extremely knowledgeable about the Camry Hybrid and took his time with us. We purchased the vehicle the same day we met with Don. More

Report | Print