Check out Don Palanzi's reviews on DealerRater

November 02, 2024

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Miss quoted me on my oil change and didn’t apply my 15% discount coupon!!! discount coupon!!! More

by ZABENABRAHAM

Verified Customer

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Recommend Dealer

No

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November 01, 2024

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Always great service! Professional and courteous, I got out of my way to get both of my Infinitis serviced here! Professional and courteous, I got out of my way to get both of my Infinitis serviced here! More

by PASJAMES

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 31, 2024

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Great service… Customer service explain all details about the service that my car need…it I’m really going to do all my car service in Infinity of Melbourne the service that my car need…it I’m really going to do all my car service in Infinity of Melbourne More

by JBRJ53@GMAIL.COM

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Oct 31, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 31, 2024

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Very organized,, very efficient, and very helpful. Very honest service. I was very satisfied. The service employee that helped me did a great job Very honest service. I was very satisfied. The service employee that helped me did a great job More

by RAGS426

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 31, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 31, 2024

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It was good at first, until I realized they were ripping me off you will be hearing from your HR I made a complain, and I'm going to Blass you all over social media. me off you will be hearing from your HR I made a complain, and I'm going to Blass you all over social media. More

by IVANHOEHENRY

Verified Customer

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Workmanship

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Recommend Dealer

No

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Oct 31, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

October 31, 2024

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Very receptive and professional. This service department ensured my vehicle was fully assessed and taken care of. This service department ensured my vehicle was fully assessed and taken care of. More

by EBHOGANS

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 30, 2024

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Very professional and courteous team. Oil change was done in a timely manner. Have a nice day. Oil change was done in a timely manner. Have a nice day. More

by MG.GOLFER

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Oct 30, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 30, 2024

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upcharged me on a driving belt by 95% for example on an “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the pric “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the price is unacceptable in my opinion More

by googoo gaga boy

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Chris Saraceno, Greg Roberts, Maria Muscarella

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Oct 30, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

October 29, 2024

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Excellent service, friendly people! Great quality of a car in the Infiniti. Service department does a thorough inspection my car and the car wash is the best. Great quality of a car in the Infiniti. Service department does a thorough inspection my car and the car wash is the best. More

by pob

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 29, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

October 29, 2024

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Martin Hayden did an excellent job handling the work my Infinity needed. He was professional, polite, competent, and a great communicator. Infinity needed. He was professional, polite, competent, and a great communicator. More

by SANSEIL

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Martin Hauser

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Oct 30, 2024 -

INFINITI Of Melbourne responded

Sanseil, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336