Don Olson

November 2024 I went in to get a recall done on my Kia 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes and filters had to be changed Roughly. The charge was almost $1000. So I took my car in to another dealership near Philadelphia and they said that nothing had to be changed. They didn’t understand why Kia on Williamspenn Highway would tell me that. I am very disgusted with Kia and Williams Penn Highway. I will never go there again. I thought I could trust them but apparently not they did xxxxxxxx me trying to get $1000 from me and also I used to get free oil changes and now they will not give them to me. I don’t even know why I bought a car from them. Me and my husband bought five cars so far from that dealership and for them to screw me over it’s disgusting and take away my free oil changes just to change their company policy at a snap of a finger. I don’t play those games. I’m sorry but I love Kia cars, but I hate the dealerships now I’m trying to find another Kia dealership closer to home in the Lehigh Valley that will be honest with me. It was nice working with you guys but screw me over $1000 and take away my free oil changes. I’m disgusted. More

by mmbarbie Verified Customer Verified Customer

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I presume this is related to my recent service appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" really appreciated the availability of a 7AM appointment. The only negative was an unsatisfied customer ranting, raving, and using foul language in the customer waiting area about some recall, for which the parts were back ordered. Having said this, I want to note that several service and parts people went out of their way resolve his issue, and stop him from annoying other customers. To me he seemed like a person that would not have been satisfied regardless of how much they tried to placate him. More

by James F. Rowden Verified Customer Verified Customer

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All people involved were efficient, easy to work with, and respectful. No issues woth the service received and respectful. No issues woth the service received More

by TRINITY52607 Verified Customer Verified Customer

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Great experience. Worked with me and helped me get my first car. Would go back again!!! Worked with me and helped me get my first car. Would go back again!!! More

by JRIVERA087 Verified Customer Verified Customer

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Really loved the entire vibe and car buying experience at this dealership. Don made me feel very comfortable. this dealership. Don made me feel very comfortable. More

by swanny38 Verified Customer Verified Customer

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this is the only place we buy cars they are the best place to go place to go More

by stacielucas3 Verified Customer Verified Customer

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Very honest people. Great costumer service. I really recommend this guys to purchase a vehicle. Great costumer service. I really recommend this guys to purchase a vehicle. More

by MARXPEDITELLC Verified Customer Verified Customer

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Did a good job. Left items in trade in and they held them. Would go there again. Left items in trade in and they held them. Would go there again. More

by derickson1390 Verified Customer Verified Customer

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The lease end buyout process was simple enough. Although my first experience with a lease end process. Although my first experience with a lease end process. More

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Extremely friendly and courteous service, answered all my questions, vehicle was ready to go when i arrived to pick it up. questions, vehicle was ready to go when i arrived to pick it up. More

by dstro64 Verified Customer Verified Customer

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