Don Little

I am utterly disgusted by the abysmal customer service, blatant bait-and-switch tactics, shockingly unprofessional conduct, and overall incompetence I experienced at Ourisman Hyundai of Bowie. After drivin blatant bait-and-switch tactics, shockingly unprofessional conduct, and overall incompetence I experienced at Ourisman Hyundai of Bowie. After driving three hours from New Jersey to finalize a lease agreement with Don Little, I arrived promptly at 11 am as scheduled. To my astonishment, Mr. Little informed me that he had "overslept" and would be there in 30 minutes. This was already an unprofessional start to what would become an unbelievable ordeal. Mr. Little did not arrive in 30 minutes. Instead, he sauntered in an hour and a half late, with no regard for my time or the significant distance I had traveled. His appearance was completely unacceptable for a business setting; his ripped jeans were sagging so low that his xxxxxxxx were exposed, and his overall appearance was disheveled and unkempt. To add insult to injury, the car we were there to pick up was sitting outside, covered in dirt! How can a dealership have a car ready for customer pickup in such a filthy condition? They kept assuring us they would detail it, but the fact that it wasn't already prepared is simply unacceptable. During this extended wait, Jaquard, who was filling in for Marcus that day, attempted to distract us from Mr. Little's tardiness, but the lack of respect was palpable. Once Mr. Little finally produced the lease paperwork, he informed us that the previously agreed-upon rate was no longer available and demanded $10 more per month. This was not about the $10; it was about the principle of honoring a commitment, especially after I had invested hours in traveling to the dealership based on their promise. Both Mr. Little and Jaquard refused to honor the negotiated price, claiming their "system" wouldn't allow it. Their dismissive attitude culminated in Jaquard aggressively snatching the lease papers off the table and storming away when we insisted on the agreed-upon terms. This display of hostility was shocking and completely unwarranted. This was hands down the worst experience I have ever had with a dealership. The complete lack of professionalism, respect for my time, and the bait-and-switch tactics employed by Don Little and Jaquard were reprehensible. If Marcus is the manager, he seriously needs to re-evaluate his staff. Their behavior actively dissuades customers from wanting to do business with them. I strongly advise anyone considering Ourisman Hyundai of Bowie to think twice. You might end up wasting an entire day, be treated with utter contempt, and drive away in a dirty car! More

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Agreed to the price on a car, put down a deposit, and was never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a m never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a mistake in their system and they couldn't locate my information on the car I put a deposit on, so they sold the car to someone else. More

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BUYER BEWARE!!! I came in via the buying service provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an alrea provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an already pre-negotiated deal. Ourisman Hyundai of Bowie does not treat a well qualified buyer with respect. Clearly, they are only really interested in exploiting less sophisticated buyers. More

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I reached out multiple times over the course of a week and never received a response from Don Little. I escalated it to their concierge team/sales team management and still didn't hear back from them. Ter and never received a response from Don Little. I escalated it to their concierge team/sales team management and still didn't hear back from them. Terrible dealership. More

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After several days of Internet car hunting, I finally came across this dealership and was assigned to Don. Don went a step further and drove the car to my home (25 miles from the dealership). Don listen came across this dealership and was assigned to Don. Don went a step further and drove the car to my home (25 miles from the dealership). Don listened to what I wanted and the price range I could afford and did not try to sell me a higher-priced car (as other car salesmen at other dealerships had done). He did not disappoint at all. In fact, the car I picked online was the same one I brought at the Internet price. Oh, but there is more to my experience. When I reached the department in which Mr. Little worked with making the numbers work, Mr. Little reduced the selling price so that the car was less than advertised which was a group effort (faces behind the scene), to make their customers happy. What a nice surprise!! Therefore, I am very pleased with the experience I had at Ourisman Hyundai of Bowie. In fact, my first impression is that they are a great group of professionals who enjoy their jobs and making their customers happy. In reading some of the recent reviews, I am glad that I did not know of this page because I am not sure if I would have conducted business with them. Anyway, at this point, I am glad that I did. More

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Great sales experience I had a wonderful experience at Ourisman, especially with Don Little. Don went the extra mile throughout the process. From start to finish, Don was pa I had a wonderful experience at Ourisman, especially with Don Little. Don went the extra mile throughout the process. From start to finish, Don was patient, thoughtful, and worked hard to make sure I got everything I needed. He has been helpful even post-sale and has been available to answer questions. Thank you! More

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Don't do it don't go! worst car buying experience ever. Lied about the price of the SUV car was demo lost my warranty Lied about the price of the SUV car was demo lost my warranty More

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D Johnson Good experience. Happy with my purchase. Staff was friendly and very helpful. Wasn't sure I was going to buy that day but was pleased with the car and Good experience. Happy with my purchase. Staff was friendly and very helpful. Wasn't sure I was going to buy that day but was pleased with the car and they worked hard to get me into my budget. More

by djohnrealtor Verified Customer Verified Customer

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Excellent customer service Great staff and customer service. Answered all my questions and was very helpful. I would definitely refer this dealership to friends. This is the Great staff and customer service. Answered all my questions and was very helpful. I would definitely refer this dealership to friends. This is the second car that I have purchased from this dealership. More

by madisonsmom04 Verified Customer Verified Customer

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Impressed I was very well impressed, and surprised with how well I was treated. I was treated with respect and and courtesy, and was continually given confidenc I was very well impressed, and surprised with how well I was treated. I was treated with respect and and courtesy, and was continually given confidence that an arrangement could be made to suit my preferences and needs. I would love to continue an ongoing relationship with this dealer, for the life of this vehicle, and beyond. More

by brksmarshall Verified Customer Verified Customer

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