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Don Elliott
Don Elliott
Customer Relations Coordinator
Autonation Subaru Carlsbad
5500 Paseo Del Norte
Carlsbad, CA 92008
31 Reviews
Dealership Experience
34 yrs, 5 mos
31 Reviews of Don Elliott
March 31, 2026
I recently had my car serviced at Subaru in Carlsbad, and as always, they did an excellent job. Josie kept me updated on wait times and made sure I knew I hadn’t been forgotten, which I really appreciated. as always, they did an excellent job. Josie kept me updated on wait times and made sure I knew I hadn’t been forgotten, which I really appreciated. Everyone I encountered was helpful and professional. They even went out of their way to open the door when they saw you walking up—such a small gesture, but it really stood out and made the experience feel welcoming. What I love most is that while you’re waiting, they send you a video showing exactly what they’re inspecting and working on, along with a clear explanation. To me, that’s truly above and beyond. It gives me confidence that they’re being transparent and honest. I honestly can’t imagine going anywhere else that doesn’t offer that level of service. Highly recommended! More
by barbarabourland760
February 26, 2024
Very friendly and great experience buying. Gave me a good deal on a wrx and made the process easy and explained everything well. Gave me a good deal on a wrx and made the process easy and explained everything well. More
by Nathan
Other Employees Tagged: Sean Madrid, Filip Wisniewski, Haley Lang, Christy Vogel, John Loss, Parker Rutherfurd, Tim Anderson
August 29, 2023
The best experience in my opinion very good service, professional and friendly . We purchased nice safety car for our family! professional and friendly . We purchased nice safety car for our family! More
by E Galvin
Other Employees Tagged: Yuri Ganzha, Shannon Olivarez
March 20, 2023
Great experience buying my Crosstrek! Yuri and everyone was amazing. I overall felt very taken care of - especially w this being my first brand new car purchase ! Yuri and everyone was amazing. I overall felt very taken care of - especially w this being my first brand new car purchase ! More
by alejandrosan760
Other Employees Tagged: Yuri Ganzha, Ronald Fodrey, Joseph Montoya, Yvonne Crespo , Julian Perez
January 19, 2023
Very professional and supportive sales group. Kept us well informed through the entire auto delivery and purchase. Highly recommend! Kept us well informed through the entire auto delivery and purchase. Highly recommend! More
by CHARLES53
Verified CustomerOther Employees Tagged: Seth Sonstein, Manuel Morataya, Filip Wisniewski, Mikhail Vinnichenko, Joseph Montoya
January 25, 2022
The customer service was wonderful! I drove up without an appointment, they made time for me. The Estimates were accurate, repairs were done well and communication was on point. So glad we came to Bob B an appointment, they made time for me. The Estimates were accurate, repairs were done well and communication was on point. So glad we came to Bob Baker! More
by sarahwalter23
Other Employees Tagged: Jim from service was wonderful. I happened to chat with Don who was very kind and pointed me in the right direction.
January 18, 2022
First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More
by dcon3130
Other Employees Tagged: Dustin Taylor, Nathan Thompson, Seth Sonstein, Armando Rodrigues, Ronald Fodrey, Lester Cochran, Jamie Weeks
December 17, 2021
Everything about my trade in and purchase went smoothly. Manny was knowledgable and helpful, and I'm thrilled with my purchase and experience! Manny was knowledgable and helpful, and I'm thrilled with my purchase and experience! More
by dq
Other Employees Tagged: Seth Sonstein, Manuel Morataya
July 08, 2021
We brought our car in for a recall and were treated with respect and kind attention. We are seniors and my husband has a health condition. The team was very considerate of our needs as he transferred from t respect and kind attention. We are seniors and my husband has a health condition. The team was very considerate of our needs as he transferred from the provided rental car back into our own car. More
by Gail and Ed Tossing
Other Employees Tagged: JP Phillips
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