Don Burke

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of Ja **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere. More

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TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you. Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me. To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it. More

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Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be covered under my warranty with whatever Casey has to do to fix it because my warranty only will be effective if the dealership I bought it from in Maryland fixes it. This place has given me nothing but trouble, still can’t even get the truck registered in VA because they didn’t have paperwork from who they bought it from when they sold it to me, and still can’t get it. Got half a mind to just bring the xxxx thing back. This place is a joke man and I’m about over it. More

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