Don Barker

The quote was much too expensive to replace a window problem..but I was unable to seek other quotes. I bought the car here but will not be returning for service problem..but I was unable to seek other quotes. I bought the car here but will not be returning for service More

by ALANAVE Verified Customer Verified Customer

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This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things improved significantly. The General Manager, JD, stepped in, took ownership of the situation, and made sure the deal was corrected and completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate that he didn’t dismiss the issue and worked to resolve it properly. I also want to specifically call out the salesperson who worked with us both visits (unfortunately I don’t recall his name). He was consistently professional, helpful, and patient throughout, even when the situation was difficult. He made the experience noticeably better and was a pleasure to work with. Overall, this could have been a much better experience if the initial trade issue had been handled correctly. Credit is due to senior management for ultimately making things right, but the early breakdown prevents this from being a higher rating. More

by zcburner Verified Customer Verified Customer

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The staff was great and Don got us the deal we were looking for. Thank you! looking for. Thank you! More

by ARIELBENSAL Verified Customer Verified Customer

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Great People. Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible More

by CHRISJWDIGGS Verified Customer Verified Customer

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Great experience from start to finish! The sales team was friendly, honest. Highly recommend this dealership! The sales team was friendly, honest. Highly recommend this dealership! More

by sulaiman zafar Verified Customer Verified Customer

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I have been buying Hyundais for 20 plus years and have always had my car serviced at Fairfax Hyundai. I can always get a quick appt when needed. Josh the service advisor is top notch. He keeps me informed always had my car serviced at Fairfax Hyundai. I can always get a quick appt when needed. Josh the service advisor is top notch. He keeps me informed, is very knowledgeable and explains things so I understand. I recently bought a car from another dealer (only because they had the color) and quickly found out they did not compare to Fairfax Hyundai. Will be taking my car there from now on. More

by tdlccq Verified Customer Verified Customer

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Donnie was very knowledgeable of the vehicles and their features . He was very responsive and timely in our communications and made the entire purchasing process a breeze. features . He was very responsive and timely in our communications and made the entire purchasing process a breeze. More

by Smoot7075 Verified Customer Verified Customer

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Good service, nice people to deal with. Easy in, easy out. I will be back. Easy in, easy out. I will be back. More

by clifton Verified Customer Verified Customer

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I am very impressed with how responsive this dealership was to my initial query and follow-up questions. They have a good system for tracking customer contact so that someone can always step in to help in was to my initial query and follow-up questions. They have a good system for tracking customer contact so that someone can always step in to help in a timely way. Don is an excellent sales consultant - always generous with help (and very knowledgeable) but also able to give the customer space to make a decision. More

by carrie.grabo Verified Customer Verified Customer

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Don Barker is an exceptional salesman. He answers all of your questions and is very professional and very nice and he wants to ensure that you’re happy with your purchase. If you finance He answers all of your questions and is very professional and very nice and he wants to ensure that you’re happy with your purchase. If you finance Brad Reynolds is exceptional as well and explains everything and answers any questions you might have. I would highly recommend Safford Hyundai Fairfax to those interested in buying a new car and if so ask for Don and Brad. More

by knadleb Verified Customer Verified Customer

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