Domonique Scott-Henry

I was told that they were putting in a good will fix for the car and never heard back the car and never heard back More

by lvmiller1122 Verified Customer Verified Customer

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I was a long time Fusillo of Schenectady customer. It has taken some time to get used to the switch to Matthews. I was sad to see that Nick Fear was longer with the Service department. He was the one It has taken some time to get used to the switch to Matthews. I was sad to see that Nick Fear was longer with the Service department. He was the one person I had been familiar with for years. With all that said, my experience with Matthews has been great. Staff are courteous and service is fast. More

by carliselovelady@outlook.com Verified Customer Verified Customer

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Horrible, rude, lack of knowledge, disrespectful, arrogant, non empathetic and treats you like you're any other person and not like a valued Hyundai customer and owner. arrogant, non empathetic and treats you like you're any other person and not like a valued Hyundai customer and owner. More

by GoldenAgent0904 Verified Customer Verified Customer

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Always making sure your customers are satisfied. Going above and beyond. Very happy I’m apart of the Hyundai family Going above and beyond. Very happy I’m apart of the Hyundai family More

by goodin825 Verified Customer Verified Customer

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Excellent customer service. Wait time was exact. Service was very good It’s all good Wait time was exact. Service was very good It’s all good More

by OSTRANDERJANICE Verified Customer Verified Customer

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Asked to look in to my fob, it does not work, nobody looked in to it. Waiting area is bare, no water or anything. Waited to be seen after arrival for 10 min, your front people talked to each other while looked in to it. Waiting area is bare, no water or anything. Waited to be seen after arrival for 10 min, your front people talked to each other while we waited. More

by moconn6 Verified Customer Verified Customer

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We’re not prepared for me, had to sit in a chair in the direct sun and wait. No water, no customer service what so ever. direct sun and wait. No water, no customer service what so ever. More

by dgzeh Verified Customer Verified Customer

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The people at the service centre are fine, but the person who answered the phone who talked to my wife was TERRIBLE!!! who answered the phone who talked to my wife was TERRIBLE!!! More

by 00SLTC Verified Customer Verified Customer

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Service department has been fobvious. The sales department on the other hand not so much. The sales department on the other hand not so much. More

by GenoWarnken Verified Customer Verified Customer

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I brought my car in because it would stop while I was driving. Battery light and engine light would come on and would sometimes turn back on. Had taken it to a few other places and had been told multiple driving. Battery light and engine light would come on and would sometimes turn back on. Had taken it to a few other places and had been told multiple things. I figured the dealership would be able to fix it. They said it was because I needed an oil change. Paid almost $200. Car was still doing it and it wouldn’t turn back on. I had the car towed back to the dealership and was told it would be looked at right away. They “looked” at it and told me they couldn’t figure out what was wrong. I asked them to look at it again because I was scared of driving the car on the highway and getting hit. Same response. When I went to pick up the car it was dead, like no one had looked at it at all. And the car still had the same problem. I took it to another garage and they figured out it was the crankshaft. Something that cost barely anything to fix. I’m so disappointed in this dealership and how they handle their customers. Will never be going back. More

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