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Dominic Theodore
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Dominic Theodore
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
360 Reviews
Dealership Experience
14 yrs, 7 mos
Languages Spoken
English
360 Reviews
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360 Reviews of Dominic Theodore
December 04, 2023
I have been purchasing Toyotas since 1998. Every purchase I made was a showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota Every purchase I made was a showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota).I have been purchasing Toyotas since 1998. Every purchase I made was an showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota and purchased another brand new 4 x 4… you guys were great you didn’t give me no hard time , Ken Recognize me and took care of me all in one day… My family and I all purchased Toyotas from your facility. We will continue to do so and pass it on to our kids and grandkids…. Thank you More
by wallysaleh325
Other Employees Tagged: Sam Ibrahim, Ken Konopka
September 20, 2023
The team at Metro is the best around. Barry made the process fun, easy, and quick! Would recommend them to anyone! Barry made the process fun, easy, and quick! Would recommend them to anyone! More
by Evan Baschko
Verified CustomerOther Employees Tagged: Jeremy McClish, Bob Albright, Barry Greenfield, Jim Greenfield
July 17, 2023
It's a story, but the house always wins. Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I comp Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I complained about the bumper popping out and they said sorry not our problem. I accepted the situation although very upset. But then other issues like seat belt bolt falling off, or missing weather stripping, or hidden touch-up paint spots. Now we are out of the 12-month warranty and millage and there is 300$ of weather stripping missing and the service department is like well too bad. They say its a common issue. (I have heard a lot that all my issues are common). And when I again mention the bumper clips they say well, should have come in earlier. 45k spent on a truck and having this many issues before 50k miles is unreal. When confronting the manager they hand you a car fax and remind you that you are out of warranty there was once minor damage to the front. With a smile on their faces, he did not or would not say it out loud but it's the look they give you that says it's your problem. Regarding the front bumper popping. What I want to say in response is that minor damage or not it was certified and had I known of the issue at purchase and that it would be a forever issue I never would have bought it. There is no easy fix. It's a 5k repair. Then the roof weather strips. There are several missing and 300$. I was told that a car wash could displace and again, it's common. I think it's xx. Remember the house always wins. Buying the car was great and easy. Toyota has a reputation for a reason. I expected more I guess. But sometimes it is not how you start but rather how you end that defines you. The service guy was great. He did his job. More
by mrio88
May 04, 2023
Dominic did not filly explain the service needed or timeline to come back to get it completed. He was polite. timeline to come back to get it completed. He was polite. More
by ANNELAUXMANBY
Other Employees Tagged: Ken Konopka
May 02, 2023
always dependable and right there for you. I have been with them forever.They take extra time if needed I have been with them forever.They take extra time if needed More
by JACKIESLOTS
Other Employees Tagged: Scott Barrier, Mike Hana, Joe Rogers, SUSAN BOTTORF, MIKE BALIS, Faliceonna Lopez
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