Dominic Difino

It was a very pleasant experience & I received great service when I had a family & business emergency. They got me set up for success in plenty of time. I highly recommend them! service when I had a family & business emergency. They got me set up for success in plenty of time. I highly recommend them! More

by Regman24 Verified Customer Verified Customer

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Dominic Difino was service advisor, just moving to the Parma area I was very pleased with the service that Spitzer provided me with my 142500 service check. They were opened on Sat and took me right in a Parma area I was very pleased with the service that Spitzer provided me with my 142500 service check. They were opened on Sat and took me right in and serviced the car very quick. I will definitely be coming back and asked for Dominic Thanks again Fred, More

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Everyone was nice and professional. Ordered parts and called and let me know right away. Ordered parts and called and let me know right away. More

by ninagriff Verified Customer Verified Customer

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They took care of the recall airbags and had them check an aws issue but they couldn’t find the noise. I pull out and theee it was. Oh well I’ll get it looked at later an aws issue but they couldn’t find the noise. I pull out and theee it was. Oh well I’ll get it looked at later More

by Mogidad Verified Customer Verified Customer

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Great that they were open on a Sat for an oil change, in and out in no time and out in no time More

by Fwbrauer57 Verified Customer Verified Customer

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Easy dealership to work with, friendly staff knowledgeable team. I intend to continue servicing my vehicles with you all, thanks. knowledgeable team. I intend to continue servicing my vehicles with you all, thanks. More

by Mike P Verified Customer Verified Customer

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Un professional CS & technician. 1. An appointment was given at 10:15 05/23/24. The car was dropped the day before. 2. I stated the problem was withe computer next to the battery 1. An appointment was given at 10:15 05/23/24. The car was dropped the day before. 2. I stated the problem was withe computer next to the battery and I have a new one original bought from autozone. 3. Waited the hole day on 23rd no one called and passed by the company met the manager and stated the couldn't look at the car as the technician was busy with other stuff he is doing. 4. On 24th no one called I went again to customer service and the said the technician couldn't know what is the problem and he needs more time to investigate. Another day wasted. 5. On 25th again no call received, so I went the customer service and they said they couldn't program the computer andctge have to bring from their parts as original. I approved and stated to go ahead., but unfortunately the part will arrive on Friday including the weekend that was additional 6 days. 6. On Friday received a phone call the car is ready to and fully functional. Came and paid $786.65. As they stated the technician gave more than 2 hours on the car plus the prat cost. No problem paid in full. 7. Received the car and no body new what is the warranty on the part as I have to as three times as it didn't make sense a one year warranty. 8. The original part which brought from autozone was missing and had to come back to request to bring it. As I can return it. Though I reminded them when I gave the approval to buy the parts to put in box to return it. 9. The owner of the car drove took it home and then I discovered that A. The radio is not connected. B. The cover of the fuse on the passenger side left open uncovered. C. The wheel cover from passenger side left open without putting the plastic screws on them. D. The car was not washed. As a normal standard from the dealer they wash the car from out side which is not a big issue. 10. On Saturday went to the dealer and he stated no technician is available as only on Saturday they just change oil. He said come on Monday.. Facts and issues 1. An appointment was given and didn't have the curtesy to notify me neither was committed to. 2. Unprofessional and efficiency technician/procedures to examin and close the job order. As his supervisor to check if the job is done in appropriate timely manner completed professionally. 3. Received from the service department with no customer focus attention as they are overwhelmed with the job they have and couldn't give more than maximum 1-2 minutes of their time with given me the feeling ( I am not free for you) 4. I was told initially cost out of the door approximately $215 including. Surprisingly I paid approximately the amount stated above. As standard procedure you need to give a heads up that it might cost you this much excluding the parts as it was stated to me before I approved it. 5. No apologies was stated on the drawback/mistake of the technical department. And very simple come on Monday and let's hope that the same technician he will attend to the car as we don't want someone else and wast more time on the car to discover what mistake he did. He is worried about his staff time. But my time no body cares no customer satisfaction. The list is long but my bad experience with this dealer is unpleasant not recommended to anyone to go through what other type of unprofessional attitude and processes of handling the car Zubair Shaikh 2268565734 More

by Zubair Shaikh Verified Customer Verified Customer

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Fast, friendly service. My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you More

by Cclark Verified Customer Verified Customer

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Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair wait time but overall satisfied with customer service and auto repair More

by echols2502 Verified Customer Verified Customer

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Lack of communication. Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person driving it the prior week. At 3:15pm Tuesday I called to check on status. No one knew the status and asked if I needed the car or can it stay overnight. I optioned to leave it. Wednesday 2:15pm I called to check status. No one knew the status. At 2:45pm I receive text; My car repair was assigned to a worker that was scheduled to be off that day but reassigned to someone else. That person had an emergency off day Wednesday. The original person was working on another car’s engine Wednesday. So I now call… why work assigned to someone scheduled off ? Why not reassigned back when emergency came up ? When are you going to call me if it is a hub or something else ? Unknown will have service call me back. One hr later still no call so I call back. They find service agent who says they’ll let me know tomorrow. WHAT ???? What was done yesterday ? He does not know because he cannot get to the quote on the computer. Why I have no idea. So the car stays another night. Received an answer Thursday morning and car was then ready just after 4pm. Car rides fine so I assume the repair was done correctly. One last thing…we always had our work done at dealer, Bigelow, Axelrod. They ALWAYS washed the car before our pickup. I did not bring it up to anyone when I picked the car up. So curious; Why have you stopped that ? More

by Dk Verified Customer Verified Customer

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