Dominic Difino

My company has been a long time customer of Axelrod and now Spitzer. We bought several GMC trucks from Brett Leak and had them serviced there. We are a 99 year old family business and prefer to deal wit now Spitzer. We bought several GMC trucks from Brett Leak and had them serviced there. We are a 99 year old family business and prefer to deal with other family businesses, like Axelrod and Spitzer, whenever possible. I've also brought my Escalade to you for service. While I'm very satisfied with your service desk team and the services performed, candidly I'm very disappointed with your recent service polices and related charges. We brought in a vehicle we bought from you to service an electrical problem. Your tech found we needed to replace 2 corroded battery cables. And gave us an estimate of over $550 to replace them which we approved. The service was performed and we picked up the truck, however when we received the invoice you had added another $195 for the techs fuxedcrate time to give us the estimate We are long time real-estate developers and managers. Our experience In all of our other similar relationships, is that if we go ahead with the work estimated, that the estimate includes the inspection gratis in the price. I would very much like to hear from someone in Spitzer’s home office leadership to discuss this further. George j. Goudreau President The Goudreau Companies 9701 Brookpark Rd Cleveland, Ohio 44129 (216) 741-7524 More

by Ggoudreau Verified Customer Verified Customer

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FAST SERVICES GREAT CUSTOMERS THUMBS UP AND A GREAT CAR WASH LOVE IT WOULDN'T GET MY OIL CHANGE ANYWAY BUT HERE WASH LOVE IT WOULDN'T GET MY OIL CHANGE ANYWAY BUT HERE More

by kc19832001 Verified Customer Verified Customer

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Receptionist could be more nicer. Seemed to be annoyed because I was there early for appointment. Seemed to be annoyed because I was there early for appointment. More

by Cokiercg1 Verified Customer Verified Customer

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They dont care about the customer, all they care about is how much money they can make off of you! how much money they can make off of you! More

by Babygirl8803 Verified Customer Verified Customer

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I took my 2020 Silverado to get fixed; I was having the ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he ESC alert comer on, I would lose power steering and then all power together. This happened as I was driving. The mechanic Dominin Difino advised he replaced my fuel pump, and this would correct all issues 847). I the very next day again I was driving the the exact same issues occurred. I had to flatbed tow my truck back to the dealership. The next day, the manager texted me and said it was an electrical issue and i now owed $33. I went to the dealer to pick my truck up, the manager of course was not there (apparently, he leaves early on Fridays I was advised). I spoke with I believe the assistant to the manager. She was not helpful at all, I said I brought this truck in the first time, and it wasn't fixed, she advised " well he fixed it now" and ate the $33. I showed her the papers where all the code the mechanic ran, 3 of which pointed directly to the electrical, not the fuel pump, the assistant advised " well we hook up the machine, and only fix what GM says to fix ", I asked didn't the mechanic look at my truck? Her reply was " the fuel pump is in the back, and the electrical is in the front". I would never recommend this dealership to anyone for anything. More

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My engine light was on. .didn't know what it was brought in..checked it..made appt..part ca.e I. Way Got it do n e .didn't know what it was brought in..checked it..made appt..part ca.e I. Way Got it do n e More

by MCMERR99 Verified Customer Verified Customer

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Everyone is great courteous. Great personality. Think that you know everything that's going on. Each time you are there. Great personality. Think that you know everything that's going on. Each time you are there. More

by DCOTTON224 Verified Customer Verified Customer

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Did great job on helping with my purchase helpfull with telling me what I needed to do telling me what I needed to do More

by WILBURADAMS59 Verified Customer Verified Customer

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1st visit was for tire repair…That same tire needs service again. 2nd visit 4 of 6 speakers out, 3 weeks later I am still waiting on speaker replacements. No updates from the service center. I’m start service again. 2nd visit 4 of 6 speakers out, 3 weeks later I am still waiting on speaker replacements. No updates from the service center. I’m starting to believe Envista purchase was not a good idea. More

by SCA0374@gmail.com Verified Customer Verified Customer

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Excellent and fast service. I will return here for my lease services in the future. I will return here for my lease services in the future. More

by wpamelajean Verified Customer Verified Customer

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