Dmitrii Noel

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

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On January 09, 2025 I wrote a review, which I already said was not accurate. I am fighting the website to remove it but so far no success. said was not accurate. I am fighting the website to remove it but so far no success. More

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Best car buying experience ever! The sales manager Chris and the Finance manager Jennifer were both amazing to work with! We are very pleased with every aspect of the experience! Def The sales manager Chris and the Finance manager Jennifer were both amazing to work with! We are very pleased with every aspect of the experience! Definitely recommend to anyone looking for a Great Deal! More

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My experience was wonderful Kelly was very professional and honest with me. He made me feel very comfortable with my purchase and honest with me. He made me feel very comfortable with my purchase More

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My experience here was nothing but the best. Great people and great professional service. If you are looking for a car please stop by Great people and great professional service. If you are looking for a car please stop by More

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So Grateful 🙏 for the finance team and everyone who played a part in helping me get the best deal possible. played a part in helping me get the best deal possible. More

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Working with Dmitri was a pleasant experience when it comes to working with a dealership. He’s very knowledgeable and takes his time. comes to working with a dealership. He’s very knowledgeable and takes his time. More

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Seth and Garrett helped me find my dream car for a great price ! Highly recommend price ! Highly recommend More

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If i could give them an A++ I would. They are by far the best in the business. My car broke down, they came to pick me up the same day which resulted in a new car purchase. Very happy!! best in the business. My car broke down, they came to pick me up the same day which resulted in a new car purchase. Very happy!! More

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Excellent purchasing experience! Company is on point with customer service, they made me feel comfortable and not pressured. Very informative and because of their great service I chose to buy my vehicle here customer service, they made me feel comfortable and not pressured. Very informative and because of their great service I chose to buy my vehicle here. I would definitely recommend this dealership. And of course I love my new car! More

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