Divis Hightower

I've only had positive experiences with Murgado's service department. This time, however, I withheld one star because the service tech used my personal USB drive, which I left connected when I handed over m department. This time, however, I withheld one star because the service tech used my personal USB drive, which I left connected when I handed over my car, to install the software update that I brought my car in to receive. I was never notified of this nor asked permission, and in the process all of the data on the drive was erased. This could have been disastrous if I had any important, irreplaceable data on the drive (I did not; there was only music that I had backed up on my PC). As well, the software update took 2.5 hours. I don't know if this is above average for this type of update, but it struck me as a very long time. More

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The service work was satisfactory, as was the car pickup and return after the work was completed. and return after the work was completed. More

by peterdwilbur Verified Customer Verified Customer

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I was contacted by Divis about the recall, setup an appointment for two trucks to be serviced, one was done at the techs home, the other one was done while the tech was working at a customers home, so appointment for two trucks to be serviced, one was done at the techs home, the other one was done while the tech was working at a customers home, so very convenient process. More

by roger57 Verified Customer Verified Customer

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Everything was good with setting up the appointment and the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually g the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually go into the dealer. More

by lmargez Verified Customer Verified Customer

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The cost of service was extremely expensive and they did not resolve the issues with my vehicle. Instead, they created new problems. not resolve the issues with my vehicle. Instead, they created new problems. More

by mh Verified Customer Verified Customer

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Previous customer of Fox Ford. Always had excellent service; Murgado Ford carrying on that record. Always had excellent service; Murgado Ford carrying on that record. More

by Kathleen_west Verified Customer Verified Customer

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Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience wi Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience with them. More

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I can't believe that after making sure that my car would be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied More

by aaagha73 Verified Customer Verified Customer

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Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19 Verified Customer Verified Customer

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Hightower was Friendly. And was able to get my done fast with a car wash And was able to get my done fast with a car wash More

by Divis_hightower Verified Customer Verified Customer

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