Dirk Steffen | Page 21

2014 328d Purchase I came into Ganley BMW on Saturday, June 21st 2014, intending to just browse the inventory, and possible inquire about trading my 2008 Infiniti G37S f I came into Ganley BMW on Saturday, June 21st 2014, intending to just browse the inventory, and possible inquire about trading my 2008 Infiniti G37S for a new 328d xdrive. After trading some emails with Frank Steffan through TrueCar, I new they had a potential match for what I was looking for on the lot. I was introduced to Dirk Steffan when I arrived, and couldn't have been more impressed with his knowledge and appreciation of cars in general. After test driving the car I selected, and discussing some options on my trade, I decided that I wanted to purchase the new 328d, and we scheduled delivery for the following week. During the entire sales cycle, I can honestly say, I've never had a more pleasant or easier buying experience. I never once felt pressured or hassled with any kind of upsells on additional features or services. I had made my intentions known from the beginning, and Dirk/Frank did everything they could to make the sales processes as transparent as possible. They broke down the various fees, pricing and processes step by step, with no pressure to "make a sale today." I would have no qualms about purchasing my next car from Dirk and Frank at Ganley, based on my experience thus far. More

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Amazing dealer Amazing car! In my quest for a new car, I contacted many dealerships and test drove quite a few cars. The experience I had at Ganley BMW though, was totally differ In my quest for a new car, I contacted many dealerships and test drove quite a few cars. The experience I had at Ganley BMW though, was totally different and absolutely outstanding. The first person I met at Ganley BMW was Dirk, and I was highly impressed with his courtesy, hospitality, and perfect blend of professionalism and humor from the get go. What I liked most apart from his amazing knowledge about cars was his integrity and honesty. Very rarely do you come across a car dealer with as much character as Dirk. The first thing he did was break down a car lease into layman terms and explain everything very clearly and then went on to describe the 3 series in immaculate detail. When we went to test drive the 328xi, He explained the different aspects of the car and what separated BMW from every other car company. After we had made up our mind about the car, my wife and I wanted a set of specs and color combo that wasnt in the inventory. I still remember Dirk saying, 'given the time, we can make anything happen'. soon enough a car was brought in with those exact specs! We got a fantastic deal and again, Dirk spent a considerable time past closing time to set the car up and get us acquainted to the 328xi. I would highly recommend anyone in NE Ohio who wants a BMW to contact Dirk and Frank Steffen. This was by far my best dealership experience. Awesome people and they make an awesome team! You'll get the best service, the best people, and the No. 1 car at the best price! More

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Awesome Experience . . . Awesome Car! Dirk made buying my first BMW a breeze! He helped me build and order a car that was absolutely perfect, all while keeping me completely updated throu Dirk made buying my first BMW a breeze! He helped me build and order a car that was absolutely perfect, all while keeping me completely updated throughout the shipping process. Dirk was extremely helpful and informative from my initial test drive all the way to the actual car delivery. Overall, a terrific buying experience -- I'll definitely be a repeat customer!!! More

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Professional from contact to delivery! Upon making a visit to a Pgh. BMW showroom and not receiving a follow-up call, we proceeding to go online to search for another BMW dealer. We contac Upon making a visit to a Pgh. BMW showroom and not receiving a follow-up call, we proceeding to go online to search for another BMW dealer. We contacted Ganley BMW's Dirk Steffan about the BMW X3. He promptly informed us of the available inventory as well as providing pictures and pertinent information. We comfortably negotiated online, came to an agreement and was provided a sales order to confirm all terms. We made an appt. to pick up the BMW and were extremely pleased with the time Dirk spent to go over the vehicle and assure us to contact him with any future questions that arose. Dirk is "first-class" when it comes to making a vehicle purchase a pleasant experience. I will be anxious and proud to refer Dirk, Bob Strecker (mgr) and the Ganley dealership! More

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New Car Purchase Experience I recently purchased a new BMW at Ganley BMW in Middleburg Heights. It was without a doubt the best purchase experience I have ever had buying a new c I recently purchased a new BMW at Ganley BMW in Middleburg Heights. It was without a doubt the best purchase experience I have ever had buying a new car. I worked with Dirk Steffens who knew every detail of the BMW product line. We arrived a little late in the afternoon and he stayed well past closing helping us with the sale. During the car delivery he went over every detail of the car and could answer every question that we had about the vehicle. I would highly recommend Ganley BMW and would encourage you to ask for Dirk. More

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Oustanding Experience This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care a This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care and constant professionalism. This is my first BMW and the overall experience was top notch. Thank you to Dirk and Frank for making me feel so comfortable and confident in them, the dealership and BMW. More

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I was searching for my first SUV and I really was only considering two cars. I started working with Dirk at BMW and I couldn't have been happier with the level of service. He honestly, accurately, and qui considering two cars. I started working with Dirk at BMW and I couldn't have been happier with the level of service. He honestly, accurately, and quickly answered all of my questions (and I had a lot of questions). I am so thrilled with my new X3. Dirk made it a very easy transaction and was so helpful during the process. I would highly recommend him to others. More

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I received an e-mail regarding some BMW incentives that would allow me to turn in my current lease and lease a 2014 X3. I phoned Dirk and he was very accommodating in scheduling a time to discuss the opti would allow me to turn in my current lease and lease a 2014 X3. I phoned Dirk and he was very accommodating in scheduling a time to discuss the options with him. He spent quite some time with my husband and I going over the vehicles that were available. He also spent considerable time reviewing all of the new navigation features. Dirk is extremely knowledgeable about BMW products and all of the options. My husband, who is not so easily impressed was telling his co-workers "he really knew his product". Dirk and Mr. Strecker were very courteous and made the transition from my 2011 X3 to the 2014 very smooth. I would definitely recommend them to my friends and family. More

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We took my old vehicle in for some warranty service and wound up leaving with a new car. We wondered into the showroom to ask some questions about buying out our old lease, and started talking with Frank wound up leaving with a new car. We wondered into the showroom to ask some questions about buying out our old lease, and started talking with Frank Steffen who mentioned he could get me in a new, bigger vehicle for lower payments. We test drove the car in a snowstorm and I was sold. The 535 Gran Turismo with xdrive is amazing in the snow. Frank and Dirk Steffen were able to get us out of our old lease 6 weeks early and into a beautiful car that same day. Everything went very smoothly, no problems or promises broken. It was probably the best auto dealership experience I have ever had, from the service department to the sales team and the finance department. Everyone was friendly, respectful and honest. I can't begin to tell you how much I appreciate that experience! More

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The team at Ganley BMW was a pleasure to work with and was thoroughly professional from start to finish. They were very straightforward to deal with, were very knowledgeable about the product and could e was thoroughly professional from start to finish. They were very straightforward to deal with, were very knowledgeable about the product and could easily explain details and answer any questions I had. They were very responsive and worked hard to get me exactly what I wanted at a very fair price. I could not be happier with my experience and highly recommend them. More

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