Dina Bartolomeo
Dina Bartolomeo at Criswell Chevrolet

Dina Bartolomeo | Page 9

Service Advisor dbartolomeo@criswellauto.com

Criswell Chevrolet

503 Quince Orchard Road
Gaithersburg, MD 20878

Contact Me
4.9
104 Reviews

Service Advisor (301) 637-3760 dbartolomeo@criswellauto.com

Dealership Experience

25 yrs, 11 mos

Industry Experience

28 yrs, 4 mos

4.9

104 Reviews

Write a Review

104 Reviews of Dina Bartolomeo

August 03, 2015

Dealership Rating

Stingray Greatest car buying experience ever. Could not have been any easier or more pleasant. Mike and Dina are always there for questions and answers and are More

by '16 Stingray for me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman , Jackie Wells

July 30, 2015

Dealership Rating

A Truly Pleasant Experience Buying a car can be stressful and buying your first Corvette can be a nightmare. Mike Furman and the folks at Criswell Chevrolet made this a very ple More

by rmorin49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman , Samuel Hicks

June 08, 2015

Dealership Rating

Great car great follow up I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have More

by Jfinneyfrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman , Gary Lewis, Jackie Wells

Jun 08, 2015

Criswell Chevrolet responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Jun 27, 2019

Jfinneyfrock responded

Thank you.

April 20, 2015

Dealership Rating

Worst Customer service He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an More

by qwerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ricky Carr, Nick Chapman

Apr 20, 2015

Criswell Chevrolet responded

Good Morning, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Apr 22, 2015

qwerty responded

I am very disappointed from your service department. When I setup the appointment for 08:00 am and the recall to fix my sunroof shouldn’t have taken more than hour. At least that’s what was told to me when I setup the appointment. I took my personal time off in the morning to be there so I can get to work afterwards. After waiting for two hours I had to inquire myself about the car. I asked Dina Bartolomeo, she went towards Rick Carr and talked to him and then went back to her desk. Didn’t even come tell me what’s going on. I had to go back to her and ask if I should talk to Rick Carr directly and she said yes. When I asked him he said my car will be ready in 20 minutes. I saw my in the parking lot sitting and no one has attended it for last two hours. When I asked why instead of giving any reason for it both Rick and Nick both were like oh you can come tomorrow and we will fix it then or wait to get it fixed now. My question is why waste someone’s two hours if it can’t be done on time. If they were that busy they should have told me it will take more time and I would have made my plans differently. If I had not asked about my car they would not have done anything. There were customers came after me who left. A lady sitting right next to me, I overheard that she has three recalls to fix and it will take three hours, but she left before me within an hour and I was just waiting there.

January 12, 2015

Dealership Rating

Mike Furman and Criswell are the best! I took delivery of a 2015 Z06 just after the New Year. I was late getting an order in and thought I would be hundreds of cars down the list for delive More

by LJ_Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman

July 24, 2014

Dealership Rating

2014 Chevrolet Equinox Purchase Thanks to Mike Furman for another straight forward buying experience on our new 2014 Equinox 2LT. Jackie Wells took great care of us in Finance and w More

by Equionox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Furman , Jackie Wells

July 14, 2014

Dealership Rating

Excellent follow up and awesome service experience I had my 2013 SS Camaro towed in for repair and Dina had me assured everything would be taken care of. Her follow up and the service was completed in More

by danllawton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hornick

June 20, 2014

Dealership Rating

Avoid Criswell if you can! This is the second time I have bought my car to Criswell. The first time I did not receive a survey, probably because of the horrible service and inco More

by Helsiemack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Nick Chapman

Jun 25, 2014

Criswell Chevrolet responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Jun 25, 2014

Helsiemack responded

I did inform Criswell when the first incident happened. I spoke with Nick Chapman to share my experience and concerns. When he was not able to help me I spoke with Barbara Menso while trying to get in contact with Harry Criswell. I also spoke to Dina, during the second occasion. She offered me a free car wash as I was pulling out of the dealership. My daughter had an appearance that she missed because of the 4 HOUR WAIT!

April 26, 2014

Dealership Rating

A pleasure to deal with I was taken care of as soon as I arrived and was told exactly what was going to be done and approximately how long it would take to complete. When it More

by flajaybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 11, 2014

Dealership Rating

3rd new vehicle purchase from criswell I have purchased 3 vehicles from them the vehicles were all serviced there my original cavalier purchase is still going strong original clutch with 19 More

by jsanet9337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Witte , Nick Chapman

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