Dillon Ballweber

My service experience at Berlin Honda was disappointing. The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost Not so good: - 30+ minutes on hold waiting for service representative; finally hung up - 4 hour delay in responding to my text request for a service update. This was the same text thread regarding the recommended service. Bottom line: The customer service on back end was completely unacceptable and there was no apology - just a very late text stating how the rep did not see my text because of the system and obtw, your vehicle is ready? Recommend servicing your Honda elsewhere. More

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