Diego Fernandez Gallego

I originally had some reservations about the dealership. BUT, the GM, Diego and Magdalena knocked it out of the park. Well done. BUT, the GM, Diego and Magdalena knocked it out of the park. Well done. More

by drakeferguson Verified Customer Verified Customer

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Diego was excellent. I believe I received a fair deal for my purchase. I believe dealers in general could go above with the little things. For example, ensure basic fluid I believe I received a fair deal for my purchase. I believe dealers in general could go above with the little things. For example, ensure basic fluids are topped off and fill the tank upon delivery. Perhaps Hayes considers this for the future. Brian in finance was good, but their digital contract system enables them to position service options to the buyer that may not be what they are looking for. Kevin in sales was nice, could have worked with us a little more on the numbers. The vehicle price was as advertised. At the end of the day, I left with a vehicle with the lowest mileage, best options, and for the best price in the metro which was my goal. More

by solis.brian Verified Customer Verified Customer

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Great dealership, Diego was awesome. Hands down best sales guy I have ever dealt with. He takes pride in what he does but always understands the customers needs. He won’t just sale you a Hands down best sales guy I have ever dealt with. He takes pride in what he does but always understands the customers needs. He won’t just sale you a vehicle it wants to make sure you are happy with your purchase. Thank you guys for helping me. Thanks again Diego for being such a great individual! More

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The Hayes Dealership was kind and helpful when it came to me finding a truck that I liked and wanted. me finding a truck that I liked and wanted. More

by monhollis1996 Verified Customer Verified Customer

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The truck I was looking for brought me to Hayes. Diego met us when we arrived and was great to work with. He had the truck detailed and waiting to test drive. No pressure answered our questions, ver Diego met us when we arrived and was great to work with. He had the truck detailed and waiting to test drive. No pressure answered our questions, very friendly and sincere. All the staff were professional friendly and honest, even Griffin the finance guy. Answered our questions, explained the paperwork etc. and advised us. Would recommend! More

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I am not writing fifteen words because I do not want to I am just saying what pops up. am just saying what pops up. More

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Service Department Experience - A Letdown After some Years of Loyalty I’ve been a loyal customer of this dealership—I’ve purchased two vehicles here and referred six other people, all of whom bought Years of Loyalty I’ve been a loyal customer of this dealership—I’ve purchased two vehicles here and referred six other people, all of whom bought cars. I’ve always had an excellent experience on the sales and finance side—truly 120%. They’ve consistently treated me with care and respect. Unfortunately, I can’t say the same for the service department. I brought my vehicle in for a computer error, which was fixed efficiently. While it was there, a recall was addressed as well—something I agreed to because it was necessary and covered. After picking up my car, I immediately noticed the engine felt different—stuttering, hiccupping, and a strong antifreeze smell. Later that day, antifreeze was leaking everywhere, and I had to have the car towed back to the dealership. I was told the part that failed had “nothing to do with the recall,” which I don’t believe is fully accurate. It’s all connected to the same system. Regardless, I was made to pay entirely out of pocket for that first repair—no accountability was taken. Then, after that was repaired, a second leak was discovered. This time, I was only charged for parts while labor was covered—but I still believe that at minimum, both situations should have been split 50/50. Given the timing and the nature of the issues, I feel the dealership should’ve taken full responsibility. Two weeks later, my car is still not running right—it’s hiccuping, misfiring, and I still smell antifreeze. And through all of this, no effort was made to offer compensation for a rental car, which is critical for me because I rely on my vehicle for my business. Every day without it costs me money. What’s most disappointing is how I felt dismissed. The service manager brushed me off, and I felt like my loyalty, referrals, and long-standing relationship meant nothing. It’s disheartening, especially when the sales and finance team have always treated me like family. I expected better. I needed transparency, accountability, and support—not indifference. More

by rwoodson27 Verified Customer Verified Customer

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Great sales people, everyone super friendly working hard for the customers. Looking forward to going back. for the customers. Looking forward to going back. More

by wmdaviddavis Verified Customer Verified Customer

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