Diego Cabrera

Very disappointed in my experience with Tallahassee Ford. I purchased a new 2024 vehicle that had been used as a loaner. The windshield was damaged at the time of sale. I was told by both Sales Manager Diego I purchased a new 2024 vehicle that had been used as a loaner. The windshield was damaged at the time of sale. I was told by both Sales Manager Diego and Salesperson Al that someone would contact me locally for the repair since I live almost 3 hours away. I had to follow up with the dealership several times before they decided to send me a check to cover the cost of the repair. During the repair process, the windshield cracked further to the point it needed to be replaced. The Sales Manager told me they are refusing to cover the replacement. I’m returning the check, as I don’t agree with that being the final resolution. I was also charged for an extended warranty I did not agree to. The signing took place on a small electronic tablet that made it difficult to review the documents. Diego high-fived me and said he “got me” an extended warranty, and I thought perhaps it was a bonus for buying a new vehicle that was used as a loaner. This was after I clearly declined additional coverage during negotiations and Diego had even told me I could buy an extended warranty in the future. I’ve since canceled it along with other warranties that weren’t accurately presented. They also did not give me the $500 military appreciation discount I’m eligible for as the spouse of a retired military member. Lastly, I was never told the factory warranty had already started almost 7 months before my purchase. I only learned this after calling Ford Customer Care to verify my warranty. This kind of detail should be disclosed up front. Advice to buyers: Ask to review printed copies of every document before signing, and also review the signed copies closely as soon as possible when completed (at the dealership before you leave if possible). More

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