Diane Marshall

While the sales person Dianne is WONDERFUL, the service department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, W department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, Wednesday July 31 and were told we would hear from the dealer in 24 - 48 hours. When we heard nothing by Monday, we called. They had not even looked at the car yet. On Wednesday (one week after we dropped the car off) they discovered the problem, said they ordered the part and the car may be done by Friday. Again, no communication. So, we dropped in on Monday to see the status of the car. After a lenghtly wait, we were told that the part was back ordered and should be in on Tuesday - the next day. (I suspect they forgot to order the part in the first place) It is now Thursday. The car has been at the dealership for 15 days. They haven't called, we still don't have our car, and don't know when we will get it. More

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Diane is a wonderful human being that happens to be an awesome salesperson. What mekaes her speciail is that she goes above and beyond to ensure satisfaction. I leased my current vehicle from Diane in 2 awesome salesperson. What mekaes her speciail is that she goes above and beyond to ensure satisfaction. I leased my current vehicle from Diane in 2022. I have been buying and leasing cars from her for many years and will continue to do so! I currenlty have a request in that I am hoping she can make happen (knowing Diane, she will either come through or get as close as possible-smile). Thanks Diane! More

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The person who sold me the car was wonderful. I really liked her and her assistant. However, the person who did the finance just went to the Lithia finance option, which is the driveway company. I really liked her and her assistant. However, the person who did the finance just went to the Lithia finance option, which is the driveway company. It had the highest interest rate yet that is the one that he recommended to me. I don't believe that was good customer service. More

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Diane was fantastic she made our shopping easy! She also listened to our needs and found us what we are looking for ! I would recommend anyone who is looking for a new car to go through Diane ! listened to our needs and found us what we are looking for ! I would recommend anyone who is looking for a new car to go through Diane ! More

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Diane Marshall was fantastic to work with locating the perfect vehicle for me. very courteous, helpful, and knowledgeable. I would highly recommend her to everyone Dean. perfect vehicle for me. very courteous, helpful, and knowledgeable. I would highly recommend her to everyone Dean. More

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After I have decide which car I was leasing, all the paper work was sent to me via e-mail, and at the pick day, I was able to be in and out from the dealer with my new lease in 30 minutes. paper work was sent to me via e-mail, and at the pick day, I was able to be in and out from the dealer with my new lease in 30 minutes. More

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Awesome staff, great prices and great customer service. It’s so easy to lease or buy a car at Suburban a cave man could do it:):):) It’s so easy to lease or buy a car at Suburban a cave man could do it:):):) More

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Extremely helpful and smooth process. Everyone at this dealership was more than friendly and did whatever they could to help get me in a new car for a fair price. Love my new truck. dealership was more than friendly and did whatever they could to help get me in a new car for a fair price. Love my new truck. More

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Great experience purchasing my Jeep with Diane and Suburban Jeep Chrysler Dodge Ram of Farmington Hills. Sean Berry was excellent too! Highly recommend! Thank you very much! Suburban Jeep Chrysler Dodge Ram of Farmington Hills. Sean Berry was excellent too! Highly recommend! Thank you very much! More

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I brought my Dodge ram on Friday 1-2_2020 D.marshall was excellent. Can't thank him enough..Alo hi five to Diane and the hold Crew. excellent. Can't thank him enough..Alo hi five to Diane and the hold Crew. More

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