Diana Rodriguez

I already have a Toyota that I had bought used elsewhere and had a question about where to get an owner's manual. I had messaged the Oak Lawn Toyota one evening and the next day Diana responded to me onli and had a question about where to get an owner's manual. I had messaged the Oak Lawn Toyota one evening and the next day Diana responded to me online and told me where I should contact. I got a manual that came in one day and I contacted Diana to thank her and I really appreciated her help and I was not even a customer of that business. But just because of her, I would be in the future if I'm looking for a car. More

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Best service and customer service around! I’m very happy with them and always will be a customer! I’m very happy with them and always will be a customer! More

by davagis22 Verified Customer Verified Customer

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I appreciate the friendly and respectful service. I always feel welcome when I come in. I always feel welcome when I come in. More

by tmoore199813 Verified Customer Verified Customer

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This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and nee managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers! More

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Just one word to describe this car dealership: easy breezy! From beginning to purchase every step of the way Diana Rodriguez answered all of my questions and doubts and made me feel confident that I wa breezy! From beginning to purchase every step of the way Diana Rodriguez answered all of my questions and doubts and made me feel confident that I was making the right purchase!! Jason made the financial process easy to understand & to top it off Liz Chavez was such a professional in explaining every detail of how my new car works! Highly recommend OakLawn Toyota for your new and future car purchases! Best team in Chicago! More

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wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested p extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time. More

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My experience at Toyota Oak Lawn was great. The staff is friendly and Edwin was really friendly, knowledgeable and helpful. Definitely will come back when it’s time for an upgrade The staff is friendly and Edwin was really friendly, knowledgeable and helpful. Definitely will come back when it’s time for an upgrade More

by robertocalderon742 Verified Customer Verified Customer

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They were willing to go to impressive lengths to make sure the car was as I wanted it, including letting me put it on a lift to see it from underneath and removing an aftermarket alarm system the previou sure the car was as I wanted it, including letting me put it on a lift to see it from underneath and removing an aftermarket alarm system the previous owner had installed. Everybody I worked with was super helpful, and my sales rep Liz was especially patient with all my questions and asks before leaving with the car. The process was hassle free and much quicker than I've come to expect from dealerships. More

by FatJag Verified Customer Verified Customer

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Honest and respectful staff. Great service. Best of luck during these challenging times for both them and their costumers. during these challenging times for both them and their costumers. More

by A.R. Verified Customer Verified Customer

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The management is horrendous (Mark Girlich). He was avoiding my calls trying to sell a car I had put a deposit on. That is the point of the deposit, to keep the car you want until you can go in to pick avoiding my calls trying to sell a car I had put a deposit on. That is the point of the deposit, to keep the car you want until you can go in to pick it up. My salesman called me and I asked to speak to him again. All I could hear was frantic screaming towards my salesman (which was the complete opposite of Jack.) He called me back AFTER he sold the car I put a deposit on. I love the service department at this dealer, sales management is complete crap. There is zero communication going on. Save your hard earned money and sanity and take it somewhere else where you are valued. No one deserves this type of treatment whatsoever. More

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