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Diana Matehuala

Overview Reviews (98) Inventory (249)

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Diana Matehuala

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Diana Matehuala

Service Advisor

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5

98 Reviews

Overview Reviews (98) Inventory (249)

Dealership Experience

2 yrs, 7 mos

Languages Spoken

Spanish

4.5

98 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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98 Reviews of Diana Matehuala

January 31, 2025

Dealership Rating

Employee Rating

Receptionist very friendly and very professional greeted me and assure me of my car problems me and assure me of my car problems More

by BELICOZA1209

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Raul

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Jan 31, 2025 -

Bronx Honda responded

Thank you very much, we appreciate you! All the best, Marcie

January 26, 2025

Dealership Rating

Employee Rating

Great, fast, and professional service. Staff is very knowledgeable and friendly and take their time to explain things to you. Staff is very knowledgeable and friendly and take their time to explain things to you. More

by chambers074

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Mercado, Latoya Thompson, Katie Lovos, Anthony Austin

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Jan 30, 2025 -

Bronx Honda responded

Thank you so much, we love to exceed our customers' expectations! We hope to see you again for your next maintenance! All the best, Marcie

January 25, 2025

Dealership Rating

Employee Rating

Everything went smooth from the beginning till the end didn’t have to wait around. I was taking care of immediately upon entering and leaving. didn’t have to wait around. I was taking care of immediately upon entering and leaving. More

by callen34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 26, 2025 -

Bronx Honda responded

Thank you so much for the valuable feedback about Diana, it means a lot to all of us at Bronx Honda! All the best, Marcie

January 19, 2025

Dealership Rating

Employee Rating

Scammers, dishonest, overpriced, I wouldn’t recommend this place to my worst enemy. They try to milk the insurance company and try to scam you out of money this place to my worst enemy. They try to milk the insurance company and try to scam you out of money More

by NCONTRER1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Victor Mercado

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Jan 20, 2025 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com as soon as possible. We have been in business for 50 years, I can assure you we do not "scam" our customers or their insurance companies. We work with insurance adjusters all the time to help customers get their repairs authorized and completed quickly. We always work to achieve the best possible outcome based on the facts and documentation, while navigating high deductibles, policy exclusions, and unexpected delays. I understand your frustration at having to pay out-of-pocket for several repairs after your car was stolen and recovered, but we waived diagnistic fees and gave you significant discounts after your insurance company refused to pay for certain items. We also replaced the clip and cleaned the headliner so that it looked brand new. I hope to hear from you. --Marcie

January 10, 2025

Dealership Rating

Employee Rating

Diana was very helpful and gave me a good explanation of what I needed. Everyone was very polite and professional. what I needed. Everyone was very polite and professional. More

by slix92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2025 -

Bronx Honda responded

Thank you very much for the five stars review and great feedback, we are grateful! 🙏🙏🙏 We hope to see you again for your next maintenance! All the best, Marcie

January 10, 2025

Dealership Rating

Employee Rating

It very good dealer ship and there people are very nice , good and great with the people good and great with the people More

by chivinatasha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Alexander, Victor Mercado

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Jan 12, 2025 -

Bronx Honda responded

Thank you so much, we are very grateful to you! All the best, Marcie

January 06, 2025

Dealership Rating

Employee Rating

They did not or could not fix my car , they kept my car for a couple of days and was not able to find the problem. My car left the same way I brought it to Honda. for a couple of days and was not able to find the problem. My car left the same way I brought it to Honda. More

by SAMNIL4@msn.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

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Jan 12, 2025 -

Bronx Honda responded

I am very sorry to hear this. I understand we explained the problem to you. Please feel free to stop by any time to discuss the issue with our service manager. All the best, Marcie

January 05, 2025

Dealership Rating

Employee Rating

Reliable professional convenient. Latoya is always warm and welcoming. I Love working with her. Very clean space. Latoya is always warm and welcoming. I Love working with her. Very clean space. More

by D_JOHNSON1987

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Mercado, Latoya Thompson, Katie Lovos

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Jan 05, 2025 -

Bronx Honda responded

Thank you very much, we appreciate you for supporting Bronx Honda and of course Latoya! We are always here for you. All the best, Marcie

January 01, 2025

Dealership Rating

Employee Rating

Fifteen words in not enough to describe how great and professional Diana was ! She was helpful, compassionate, made all efforts to ensure I was comfortable with the next move or choice I had to make with professional Diana was ! She was helpful, compassionate, made all efforts to ensure I was comfortable with the next move or choice I had to make with regards to repair! If I ever return I only want to work with Diana her professionalism and poise was remarkable More

by kmarcelo1120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 02, 2025 -

Bronx Honda responded

Thank you so much for the kind words, we are grateful! Welcome to the Bronx Honda family! All the best, Marcie

December 25, 2024

Dealership Rating

Employee Rating

Customer service depends on a happy employees, and well being paid, if the company understands this simple task, you will have a prosperous team workers. being paid, if the company understands this simple task, you will have a prosperous team workers. More

by Sal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Mercado, Latoya Thompson, Katie Lovos

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Dec 25, 2024 -

Bronx Honda responded

Hi, I appreciate the feedback, but I would like to understand it better. You can reach ne at marcie@bronxhonda.com. Merry Christmas, and we hope to see you again for your next maintenance! --Marcie

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