Diana Matehuala
Diana Matehuala at Bronx Honda
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Diana Matehuala

Service Advisor

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.4
83 Reviews

Dealership Experience

2 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.4

83 Reviews

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83 Reviews of Diana Matehuala

November 16, 2024

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Dealership handled a seatbelt warranty claim properly. I highly recommend this service center. Although I had to wait for the part to be ordered, the customer service experience was great. More

by JOSEPH.MAHMUD
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Recommend Dealer
Yes

Other Employees Tagged: Victor Mercado

November 10, 2024

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Was a great experience consulted with Latoya who was very helpful with explaining the process and letting me know that my required repairs were covered through my initial warranty…… great service 🥳!!!!!!! More

by MightyDR
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Recommend Dealer
Yes
Nov 10, 2024

Bronx Honda responded

Thank you very much, we appreciate you! Let us know if you ever need anything, we are always here for you! All the best, Marcie

November 05, 2024

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Honda peoples do great work that why I keep coming back and they also make their Cusmter happy More

by SHIRLEYNORED
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Recommend Dealer
Yes
Nov 05, 2024

Bronx Honda responded

Thank you so much, we are grateful to you for your loyalty to Bronx Honda! All the best, Marcie

October 30, 2024

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Good and fast service ………………… some of the staff are very helpful and nice . Gets the work done More

by Grismairy
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Recommend Dealer
Yes

Other Employees Tagged: Katie Lovos

Oct 31, 2024

Bronx Honda responded

Thank you so much, we are grateful! All the best, Marcie

October 18, 2024

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Communication sucks Service and workmanship sucked. It was just a whole round horrible experience. I would never take my vehicle there again More

by Cruzcrrcj
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Recommend Dealer
No
Oct 18, 2024

Bronx Honda responded

Hi, I do not know your name. Please email me at marcie@bronxhonda.com so I can review your repair order and look into what happened with our manager. --Marcie

October 16, 2024

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In the past they have lied and said they did an inspection on my car which was a lie I should have filed a complaint. How I know is look at the records. Then this time they left someone else car Ke More

by shaquanadoby
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Recommend Dealer
No
Oct 18, 2024

Bronx Honda responded

I understand you spoke with our manager and he showed you your inspection reports and the recommended services. I understand he also apologized to you for the inconvenience we caused you, and that you graciously accepted the apology. We hope to see you again for your next maintenance. All the best, Marcie

October 13, 2024

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Love Katie's bright attitude. And the service department was amazing. Love going here for service More

by LUIS.ANDUJAR13
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Recommend Dealer
Yes
Oct 18, 2024

Bronx Honda responded

Thank you so much, we appreciate you! 🙏🙏🙏 All the best, Marcie

October 12, 2024

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The service is excellent. All of my questions are always answered.the workers are very helpful , and warm More

by dianamercurius66
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Recommend Dealer
Yes
Oct 18, 2024

Bronx Honda responded

Thank you very much, we are very grateful to you! Welcome to the Bronx Honda family! All the best, Marcie

September 29, 2024

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I was so impressed by the level of personal attention and care. Latoya Thompson was a life saver in explaining the insurance process, answering my many questions, dealing with the insurance agent (who told m More

by loranjes
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Recommend Dealer
Yes
Sep 29, 2024

Bronx Honda responded

Thank you so much, and welcome to the Bronx Honda family! We are always here for you! All the best, Marcie

September 21, 2024

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Well I bought my car in for oil change and to get a service check never been so disappointed I know my windshield wipers wanted to change nothing my coolant sensors wasn’t working they gave me back my More

by mellbeponyo
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Recommend Dealer
No
Sep 21, 2024

Bronx Honda responded

Hi, please email me at marcie@bronxhonda.com or stop by to see our service manager, Ralph, at your convenience. We will review your repair order and Multipoint Inspection with you, and show you the work we did on your car. If we were supposed to replace your wipers and did not, please allow us to remedy this oversight and also address your concerns. All the best, Marcie

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