Diana Martinez Hernandez
Diana Martinez Hernandez at Ford of Kendall
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Diana Martinez Hernandez

SALES MANAGER

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.5
13 Reviews
4.5

13 Reviews

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13 Reviews of Diana Martinez Hernandez

December 01, 2024

Dealership Rating
Employee Rating

I am extremely disappointed and frustrated with both the sales area, service, financing and Ms. Diana Martinez and he was committed to help me and could not reaolver the situations. J Sanchez More

by J. Sánchez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Davis Brito, Juan Carlos Urrutia , Michael Martinez poor customer service

Dec 03, 2024

Ford of Kendall responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Dec 03, 2024

J. Sánchez responded

Gladly but don’t tell me who I’m going to talk to about the situation you have all my information and my phone number because I am a customer of yours and Diana gave my number and never returned the call neither she nor JC that was what she indicated to me since Friday Past I’m waiting for the call of both.

Dec 03, 2024

J. Sánchez responded

If you really wanted to solve these negative situations call me I didn’t have to call I don’t even indicate who sends me the message and who I address it so I see how important that you are selling is not the served or follow the customer so that he feels at ease

September 26, 2024

Dealership Rating
Employee Rating

Simply awesome the staff there is friendly and hard working they know their stuff very pleased! More

by SHAWN.D.HIXSON1978.SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 01, 2024

Dealership Rating
Employee Rating

Amy crespo and Diana the sales manager They are the best, they give you the best customer service More

by cesarin2680
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amy Crespo

Sep 08, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2024

Dealership Rating
Employee Rating

I highly recommend this dealer The knowledge and quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service. More

by doug16hdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio M Lafaurie , Valentina

Aug 24, 2024

Ford of Kendall responded

Hello, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!

August 13, 2024

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Employee Rating

Loved my sales associate, Angerlin Soto. Super professional and efficient. The management team was also quite amazing, thank you Diana & Raul! Love my car!! More

by KARLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Melendez, Angerlin K Soto

Aug 19, 2024

Ford of Kendall responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 31, 2024

Dealership Rating
Employee Rating

Great sales and finance team. Alex, Chris, and Diana are consummate professionals. Extreme user friendly purchase experience with complete transparency on pricing. Service was equ More

by m5canes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Ford of Kendall responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Kendall, LLC! We hope to be of service to you again! Take care!

July 27, 2024

Dealership Rating
Employee Rating

Moises Napoles was very attentive and helpful. He was able to find the vehicle I was looking for. He explained everything in detail. More

by PGIORDANO6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 25, 2024

Dealership Rating
Employee Rating

Every step of the way I was impressed by the politeness, patience and professionalism at Ford of Kendall. 5-Stars More

by SJCONNORMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amy Crespo

Jul 29, 2024

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2024

Dealership Rating
Employee Rating

The purchase of my new F-150 was the easiest one I had ever been through! Riaz, Dayana, and the finance team really went above and beyond for me and this has made me a new loyal customer. Thanks! More

by AHERNANDEZ2539
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Melendez, Riaz Ahmed

Jul 25, 2024

Ford of Kendall responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 25, 2024

Dealership Rating
Employee Rating

Our experience with Ford Kendall started off fine. We made the huge mistake of picking and Explorer model and going for the upgrade to leather seats. HUGE mistake. The process is not only time consum More

by favtre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christian Alexander Mogollon

Jun 26, 2024

Ford of Kendall responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (305) 238-9211 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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