Dhruv Shah

Bought a 2023 Murano on January 19th. Part of the sale was they “Owed” me ceramic window tint, we’ll get to that later. Got it home same day and saw scratches in the front windshield wher Part of the sale was they “Owed” me ceramic window tint, we’ll get to that later. Got it home same day and saw scratches in the front windshield where the dealer had scrapped off the stickers, deep scratches in the drivers side A-Frame, and one of the key Fobs didn’t work at all. Got with sales right away to address issues. Dropped off car to get all items fixed within a couple of days and was given a used loaner that was dirty inside with all kinds of trash and food stains everywhere. I assume it was a recent trade in that hadn’t been cleaned yet. Four days later I receive a call saying everything was fixed. Showed up to pick the car up and the key fob hadn't been fixed, the windshield was still scratched and the paint job was like an orange peel. Showed the GM everything that was wrong with it and he said he’d have everything done within a week due to his glass guy not coming back until the week after. I stated that if they couldn’t buff the scratches in the windshield out and a replacement was needed to call me first to discuss and that I would not accept an aftermarket windshield. A week later I was told the car was ready again. Key fob worked, windshield still scratched, and there was dirt under the most recent paint job. Fast forward 2 weeks later, I was told that the car was ready. The key worked, the paint actually looked good, and the scratches were gone in the windshield. The reason the windshield was good is because they replaced it. I never received a phone call as discussed previously AND they put an aftermarket windshield in. I at this point refused to accept the vehicle and requested they find me another Murano which they agreed to. Replacement 2024 Murano was finally ready and delivered April 16th after multiple phone calls and texts pulling information from the dealership/salesperson. Information was never pushed to me. When going through the new paperwork at delivery I noticed that the “We Owe” was blank and did not mention the window tint like the original deal so I wrote it in there. The delivery driver/salesperson stated I’d get copies of all the signed paperwork the next day. That also didn’t happen. I had to follow up with the dealership MULTIPLE times to get anything. What I didn’t get was a copy of the “We Owe” paperwork. Fast forward to the beginning of July. I couldn’t find the tiny company’s info from the original sale so I reached out to the original salesperson. No response. I called and left messages with the finance and sales team to have someone call me. No return phone calls. I had an oil change in September at their sister dealership is Savannah middle of September and brought the issue up with them. They said they would look into it. I obtained the new GM’s name at the Hilton Head dealership (Xavier) and have called and left messages for him to call me to discuss at least 4 times. NO RESPONSE!! I was told by the receptionist that she has sent multiple internal emails regarding the issue. NO RESPONSE!! I spoke the second salesperson, Dhruv. He said he’d look into it and talk with Xavier and get back with me. NO RESPONSE!! I have bought a lot of cars and this is hands down the WORST dealership. STAY AWAY!! More

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Very good experience here at Vaden. My sales person Thelly made it such a simple process. She found me a Rogue with all the features I was looking for. She has the greatest personality My sales person Thelly made it such a simple process. She found me a Rogue with all the features I was looking for. She has the greatest personality and I will always do business with Vaden Nissan because of her. She has made several follow up calls and also emails to make sure I was happy. Very satisfied!! More

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Walked in and was greeted by Thely with a smile and great customer service! Left being a Nissan Rogue owner and receiving good trade in too, thank you for an amazing experience! Go see Thely if you are looki customer service! Left being a Nissan Rogue owner and receiving good trade in too, thank you for an amazing experience! Go see Thely if you are looking for a new or used vehicle. Thank you Thely!! More

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Great experience at Vaden Nissan of Hilton Head. Telly was really helpful with my purchased. She listened to me and my needs. 100% recommended go to Vaden Nissan of Hilton Head. Telly was really helpful with my purchased. She listened to me and my needs. 100% recommended go to Vaden Nissan of Hilton Head. More

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Made appointment online in service department , was greeted as soon as arrived , quick in and out no issues. greeted as soon as arrived , quick in and out no issues. More

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Valentina is a joy to work with, she went out of her way to help me. Great customer service is top priority here , instead of waiting 24 hours or longer to get a call back I was helped right then and there to help me. Great customer service is top priority here , instead of waiting 24 hours or longer to get a call back I was helped right then and there And all my questions were answered . Everyone was very friendly and helpful. I will be back and will definitely be sending my family and friends here as well More

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Thelly is awesome ! Genuine nice people here , quick and efficient experience left with what I asked for. No complaints here, would give ten stars if I could . Genuine nice people here , quick and efficient experience left with what I asked for. No complaints here, would give ten stars if I could . More

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