Devindra James
Service Advisor
New Country Lexus of Great Neck
250 Northern Blvd
Great Neck, NY 11021
Dealership Experience
5 yrs, 1 mo
Industry Experience
21 yrs, 10 mos
Languages Spoken
English
9 Reviews
Write a Review9 Reviews of Devindra James
August 19, 2023
I am a two time New County Lexus of Great Neck customer. I love this dealership. The associates go above and beyond. I love this dealership. The associates go above and beyond. More
Other Employees Tagged: Kevin Li, Jamall Thompson, Mohamed Mohamed
December 23, 2022
I took my RX350L to have all 4 tires replaced and Mr. James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James explained to me the costs and he was able to update my GPS during the same visit. I had an okay experience a year ago when I took my RX350L in for routine service and have been going to Lexus @ Glen Cove instead for a while but I have been disappointed by the service there so I will definitely go back to New Country Lexus. More
October 31, 2022
Jamall and Marcelo provided me with the best car buying experience I’ve ever had. This is my 4th Lexus and New Country Lexus has blown every other dealership out of the water. Everyone was professional and experience I’ve ever had. This is my 4th Lexus and New Country Lexus has blown every other dealership out of the water. Everyone was professional and kind. However, Jamall was not only professional, he has a sweet and lighthearted disposition, is extremely considerate, and got me the best price out there in this horrific car market. You’ve got a customer for life! Keep standing out from the rest! More
Other Employees Tagged: Marcello Impellizzeri, Jamall Thompson, George Alexander
July 12, 2022
I am a new client to New Country Lexus of Great neck. If I could, I would give Mr. James ‘0’ star. High level management showed no interest of fixing issues, told me to do service at other dealer locatio If I could, I would give Mr. James ‘0’ star. High level management showed no interest of fixing issues, told me to do service at other dealer location. I regretted that I did not read the review before I came to New Country. After I read JK Power’s review dated September 08, 2021, The only way to get resolution is to file auto service complaint to DMV for investigation. Originally, I wanted to have a complimentary alignment inspection that advertised in New Country Website before I ordered an alignment service. Service advisor Mr. James refused to provide complimentary service, he talked me into perform the alignment on my RX330. The day after wheel alignment service, when I turned on the ignition, I was extremely shocked that my car (36375 mile) was making noise, steering wheel was vibrating and loose. After I reported the problem to Mr. James, I examined the surrounding and found steering fluid leaked onto grounds. There were dot size and larger puddle size of fluid marks all over the ground. Without inspection, Mr. James had been sure that the leaks came from rack & pinion, not from tube or pump. Power steering rack & pinion was build strong and last long time, 80k - 100k miles lifespan. A garage owner told me that it is unlikely for Lexus car’s rack & pinion leaks when car only driven 36k+ miles. While Mr. James assured New Country did the road test on my RX330 when performed alignment, the IN (36366) & OUT (36366) mileages recorded on the invoice were exactly the same. The data recoded did not support test drive was done. Car was not washed after the alignment services. Unusual facts included: Coincidentally, my RX330 steering reservoir was suddenly leaked out empty, IN & OUT mileage records did not support Mr. James assurance of road test, routine car wash was skipped, Mr. James was not at desk and had arranged other coworker to take payment from me. Mr. James claimed he did nothing wrong and Management was not helping. I have no choice but follow the procedure to ask DMV to investigate what else were done to my RX330 while It was under go wheel alignment adjustment. New Country Lexus of Great Neck fails to provide vehicle owner a LEXUS standard service. New Country’s act of putting the complimentary service coupons on the website, then refused to provide the advertised services even you brought in the coupon, constituted FALSE ADVERTISING. More
Other Employees Tagged: JR Buchbinder
October 08, 2021
The level of customer service and professionalism provided by Devendra James is exceptional. It’s a pleasure dealing with James and Bobby . provided by Devendra James is exceptional. It’s a pleasure dealing with James and Bobby . More
Other Employees Tagged: Bobby Singh
August 31, 2021
Devindra James is the ultimate professional! His service is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. or as well. Kudos to Mr. James! More
January 30, 2021
Jamal Thompson and Joe Jacob made the car buying experience a delight from beginning to end. They took every step necessary to ensure that I was making the most educated choice and never experience a delight from beginning to end. They took every step necessary to ensure that I was making the most educated choice and never pressured me into making any decisions. They were the upmost professional. Great Neck Lexus is where anyone who is in need of a positive, professional and patient car buying experiences should go. To take a step further, upon the completion of the car buying process, a follow-up call was given to ensure that my happiness was attained with my purchase. #PROFESSIONAL#HONEST#DEDICATEDTO ATTAINING CUSTOMERSATISIFACTION#LIVELOVETEAMLEXUSOFGREATNECK. THANK YOU More
Other Employees Tagged: Jamall Thompson , Joseph Jacob
March 01, 2020
I greatly appreciated the helpful staff especially Karolyn who took me and my wife on a test drive. Her knowledge of the vehicle was evident. The manager Michael and business representative Joe were a Karolyn who took me and my wife on a test drive. Her knowledge of the vehicle was evident. The manager Michael and business representative Joe were also very professional and provided me with the best deal possible. Andrew in the service department was very patient with showing me the intricacies of the vehicle and helped me set up the Lexus app on my phone. More
Other Employees Tagged: Michael Buchbinder , Joseph Jacob, Karolyn Romero, Andrew Dawson
January 13, 2020
The best sales I ever see in NYC give the best warm hospitality I really appreciate it thanks the way to talk are polite also are beautiful person hospitality I really appreciate it thanks the way to talk are polite also are beautiful person More
Other Employees Tagged: Michael Buchbinder, Sunjit Joshi , Shaikh Ali, Melissa Li, Justin Lim, Jae Park